Debtors Clerk

**Listing reference**: 020454

**Listing status**: Online

**Position summary**

**Industry**:Pharmaceutical Sector

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Roodepoort

**Contract**:Permanent

**EE position**:Yes

**About our company**
- Clicks Group

**Introduction**
- We are looking to recruit for a Debtors Clerk to work on a 6 MONTH FIXED - TERM CONTRACT for United Pharmaceutical Distributors (UPD). The role will be based in the Lea Glen branch, and will be reporting to the Debtors Supervisor (Distribution State).

**Job description**

**Job Objectives**:

- Job provides administrative support to a team or Manager in the Accounts Receivable area.
- Processing invoices under the appropriate control process.
- Generating reports for accounts receivable area.
- The function includes the role of Master Data administrator responsible for and maintaining customer master data in the system.
- Clerk is responsible for responding to non-commercial customer queries.
- Archiving effectiveness.

**Key Performance Areas**:

- The administrator role will include:

- Post processing of bank statements
- Processing of customer deposits, letters of credit and down payments
- Research and resolution of unallocated and unidentified payments
- Proper identification of customer deductions
- Research and matching of unapplied credit memos
- Identification of unearned payment discounts
- Identification and write-off of small balances
- Provide invoice copies and proofs of delivery to the customer
- Identify payment terms and billing disputes
- Provide a customer statement of account to customers as needed
- Prepare and provide reporting for management
- Research and resolve unauthorized customer deductions
- Work with Customer Service, Sales and customers to resolve collection issues
- The tasks of deduction processing
- The tasks of customer master data maintenance (within the confines of segregation of duties)
- Support doubtful account processing
- Assist with departmental presentations on an as needed basis
- Prioritize and handle multiple projects in both an independent and team environment, for Credit Management
- The task of EDI Support Specialist
- Filing, scanning and effective archiving
- Clerk is responsible for responding to non commercial customer queries viz: Sales History, Customer Master Data, Account Status, Claims status.
- Escalates deduction to Deduction Resolution Owner for action
- Purges deductions.
- Runs reports on dispute management.

**Skills &**Knowledge**:

- Analytical skills
- Processing accuracy
- Understanding of credit / debtors processes and dispute resolution
- Achievement focus i.e. high energy levels and commitment to end results
- Good communication skills with demonstrated clarity in both spoken and written words
- Bank reconciliation
- Analytical and judgement skills (ability to take data into information to support analytical reviews)
- Investigative and perseverance
- Fast paced

**Minimum requirements**

**Required Minimum Qualifications & Experience**:

- Matriculation with HG accounting and Mathematics
- At least 3 years’ experience in credit / debtors environment in high volume FMCG / Wholesale will be advantageous
- Advanced use of MS Office (Excel & word). Power point advantageous.

Scorecard/ KPI metrics:

- Ageing of unallocated & unapplied payments
- Ageing of unresolved disputes and claims
- Processing accuracy and timelines
- Number and value of credit notes (with re-invoice and without)
- Credit insurance metrics