Claims Clerk

**Position Summary**:
**Industry**:Pharmaceutical Sector
- **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Roodepoort
- **Contract**:Permanent**EE position**:Yes**Brand**:Clicks Group**Introduction**:
We are looking to recruit an Claims Clerk to work for United Pharmaceutical Distributors (UPD). The role will be based at our Lea Glen branch and will report to the Finance Manager.

**Job description**:
**Job Purpose**:
The Claims Clerk is responsible for receiving, following-up, in some cases resolving and then upon authorization from the resolution owner executing the resolutions of claims, returns or pricing related disputes to supplier. Even if a claim is to be resolved by someone else, the Claims, Clerk has to closely follow it up in order to inform the business owners of the evolution of the claim. The Claims clerk should not, under any circumstance, negotiate prices and/or special conditions with suppliers, that task have to be performed by the commercial / buying team. This job will overlap functions of the Administrator and Reconciliation Clerk due to the interdependencies.
- **Job Objectives**:

- The task typically includes receiving the claim, ensuring documents well support the claim, obtaining, and executing the value as a deduction to payments.
- The most critical part of the role is to obtain acknowledgement from supplier and recognize such acknowledgement through a formal credit passed reflective on statement.
- This involves pace ensuring the claim remains “fresh” within 3 weeks, engaging with internal areas like operations and buying to hedge an approval / recognition of claim by supplier.
- This role, through it nature and interdependencies will also include:

- Processing of claims (reversals and re-claims)
- Processing creditors journals (CST’s)
- Processing supplier credits
- Research and resolution of unresolved claims/ disputes
- Proper identification of supplier credits to claims Research and matching of outstanding goods receipts
- Investigate and track invoice copies and proofs of delivery
- Prepare and provide reporting for management
- Research and resolve unauthorized deductions
- The tasks of deduction processing
- Assist with departmental presentations on an as needed basis
- Filing, scanning and effective archiving
- Clerk is responsible for responding to noncommercial supplier queries via: Purchases History, Master Data, Account Status, Claims status.
- Escalates deduction to Deduction Resolution Owner for action
- Purges deductions and offsets.
- Runs reports on dispute/ claims management.
- Performs the role of deduction processor
- Ageing of unmatched invoices
- Ageing of unresolved disputes and claims
- Processing accuracy and timelines
- Number and value of false claims (with re-claim and without)
- Other Claims control measures

**Minimum requirements**:
**Qualification**:
Matriculation with HG accounting and Mathematics
- **Experience**:
At least 3 years experience in credit / debtors environment in high volume FMCG / Wholesale will be advantageous
Advanced use of MS Office (Excel & word). Power point advantageous.
- **Competencies**:

- Attention to detail
- Teamwork
- Delivering Results and Meeting Customer Expectations
- Working with People
- Following Instructions and Procedures
- Adhering to Principles and Values

**Skills**:

- Data entry skills and processing accuracy
- Attention to detail and good document management
- Good teamwork & communication skills.
- High energy levels and commitment to end results
- Good communication skills
- Analytical skills

**Knowledge**:
- Basic accounting skills and specialising in reconciliations
- Understanding of AP processes and dispute resolution
- Achievement focus i.e. high energy levels and commitment to end results
- Investigative and perseverance