Help Desk Technician – Cape Town

2 days ago

Cape Town, Western Cape, South Africa ExecutivePlacements Full time R250 000 - R400 000 per year

Recruiter:
Techbridge Recruitment

Job Ref:
PTA000050/LS

Date posted:
Monday, October 6, 2025

Location:
Cape Town, South Africa

SUMMARY:
We're looking for a proactive
Help Desk Technician
to provide hardware, software, and network support at our Cape Town Distribution Centre and branch offices. This role is hands-on, requiring strong troubleshooting skills, user support, and IT infrastructure knowledge.

POSITION INFO:
Key Responsibilities

  • Provide IT hardware and software support across head office and branches.
  • Assist users with Workstations, Office 365, Vision Pro, WMS, Antivirus, Backups, POS systems, and Windows environments.
  • Configure and maintain IT systems including Active Directory, networking (LAN, WAN, Wireless), and printers.
  • Maintain and update the Asset Register and user configurations.
  • Deploy and document firewall, Microsoft, and security setups.
  • Monitor IT systems, perform proactive troubleshooting, and ensure rapid resolution of user issues.

Qualifications & Experience

  • Matric with Maths.
  • 2+ years' IT support experience (hardware, software, networking).
  • Knowledge of LAN, WAN, Wireless, Phones, Printers, Remote Support, Microsoft infrastructure, Active Directory, Office 365.
  • Experience in desktop support, endpoint security, and client interaction.

Skills & Attributes

  • Strong troubleshooting and problem-solving ability.
  • Good understanding of IT infrastructure, Microsoft applications, and basic security (FW, IPS, EPS).
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work under pressure, meet deadlines, and document technical work.

If you haven't heard back from one of our Talent Gurus within 7 days of submitting your application, we regret to let you know that your application was not successful this time around.

But don't give up We're always on the lookout for great talent, so please keep an eye on our current opportunities

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