Help Desk Coordinator

7 days ago

Cape Town, Western Cape, South Africa Cloud Integration Services Full time R250 000 - R400 000 per year

Company Description

Cloud Integration Services assists medium to large business enterprises by actively providing IT support, services, and solutions. The goal is to optimize IT infrastructure to be more cost-effective, secure, and reliable. We focus on enhancing IT efficiency and ensuring robust performance. Our services are tailored to meet the specific needs of each client, ensuring they achieve operational success.

Role Description

This is a full-time on-site role based in
Milnerton Cape Town ONLY
. The Help Desk Coordinator will be responsible for providing technical support, managing help desk requests, troubleshooting issues, and ensuring effective communication with clients and team members. The role involves analyzing problems to provide timely solutions and maintaining a high level of customer satisfaction.

Qualifications

  • Experience in a helpdesk or IT support role (1–3 years typically)
  • Technical Support, Help Desk Support, and Troubleshooting skills
  • Strong Communication and Analytical Skills
  • Proficiency in managing helpdesk software and tools
  • Excellent problem-solving abilities
  • Ability to work efficiently in a team-oriented environment
  • Relevant certifications or experience in IT support is a plus
  • Ability to work on Sage platform for quoting.
  • Must be able to work standby hours when needed.
  • Problem-solving mindset and attention to detail

Please apply via Linkedin.

Should you not receive a response within 2 weeks of your application, kindly take it as you were unsuccessful.

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