Sales Operations Manager

About Us

The Company:
Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product:
Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

This isn't just any Sales Ops gig. This is your chance to
be part of the engine
behind a global Martech powerhouse.

As
Sales Operations Manager
, you'll be one of the strategists behind our HubSpot migration, and a key super user admin when we are live. You are the human glue connecting sales, marketing, and success.

You'll optimize processes, spark efficiency, and deliver insights that
actually
move the needle. You'll collaborate with brilliant people across continents, build slick systems, and shape the way we sell—now and in the future. If you get a kick out of solving complex puzzles, building things that scale, and making life easier for your teammates—you're going to love this.

Key Responsibilities:

Sales Enablement & Training

• Design onboarding and training experiences people
  actually enjoy
  (seriously).
• Create crystal-clear documentation that turns "Where's the manual?" into "That's SO helpful"
• Be the friendly face of CRM and CPQ support—coach, troubleshoot, and champion best practices.

Process Optimization

• Spot bottlenecks like a hawk and crush inefficiency like a boss.
• Partner with teams across time zones to build workflows that just
  work
  .
• Keep data clean, structured, and ready for action.

CRM and CPQ Management

• Lead the adventure: help us move from Microsoft Dynamics to HubSpot with Dealhub, and make it epic.
• Optimize HubSpot like a pro—automations, custom fields, reporting… the whole shebang.
• Drive adoption, track usage, and continuously improve the CRM experience.

Reporting & Insights

• Turn messy data into meaningful insights that drive strategy.
• Build dashboards that
  actually
  get used.
• Help leadership make confident, data-driven decisions by identifying and surfacing trends.

Working Hours & Shift Details

This is a
hybrid role
, with in-office days on
Tuesdays and Thursdays
, supporting our
EMEA shift
. To kick things off, you'll work
EMEA hours
(9:00 AM – 5:30 PM)
from
August 2025 to January 2026
to support the CRM and CPQ migration and build strong internal connections.

From there, you'll rotate across global shifts to support teams in:

• JAPAC:
  2:00 AM – 10:30 AM
• EMEA:
  9:00 AM – 5:30 PM
• US:
  2:00 PM – 10:30 PM

(Schedules may flex slightly with daylight saving and team needs.)

About You

You'll be joining BizOps—a small-but-mighty team of builders, fixers, and enablers. We love clarity, crave efficiency, and live for that moment when everything just clicks.

We're doers. We're problem-solvers. And we make it fun while we're at it.

We live by these values:

We respond with a positive, can-do attitude

We take ownership

We collaborate, communicate and enable each other

We are innovators

We make things scalable, repeatable and robust

We digitalize and eliminate manual processes

We care about data quality (a lot)

We always operate with integrity

We celebrate quick wins and our success

We have fun

What Are We Looking For From You?

Must-Haves

• 3+ years in Sales Operations (extra kudos if it's in SaaS)
• HubSpot power user
• Strong grasp of sales processes and enablement strategies
• Experience with CPQ/quote building
• Spotting the story behind the stats and turning trends into action — you'll be the insights whisperer for our Sales Directors and leadership team
• Excellent communicator, trainer, and documenter
• Skilled stakeholder manager with the ability to gather requirements and align priorities
• Proactive, solutions-oriented, and always asking "how can we make this better?"

Nice-to-Haves

• Experience with Dealhub and / or Qobra
• Sales training or enablement experience
• Excel/Google Sheets wizard (pivot tables, VLOOKUPs, charts—yes please)
• Familiarity with tools like LinkedIn Sales Navigator, ZoomInfo, Crossbeam, or Conversation Intelligence platforms
• Bonus points for Marketing Ops exposure

Why Join Us?

• Work with a dream team that's global, talented, and endlessly supportive
• Build systems and solutions that have real business impact
• Enjoy autonomy, flexibility, and a people-first culture
• Make a difference in a company that's growing, evolving, and full of heart
• Oh, and we
  love
  celebrating wins (did we mention cake? )

"
Dotdigital has a fantastic product backed by unbeatable people. Being part of the BizOps team feels like home—we work hard, play hard, and make a global impact
." ~ Arlene, Sales Operations Manager

Interview Process

• 15min Screening Call with Team Talent
• 1 hour interview with our Global Sales Operations Managers
• 1 hour final interview to present your task and meet our leadership

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.