Operations Manager

3 days ago

Cape Town, Western Cape, South Africa The Legends Agency Full time R370 000 per year


Operations Manager Retail E-Commerce

Location: Century City, Cape Town

Salary: R370,000 per annum

Benefits: 19 days annual leave + R1,500 medical allowance

Start Date: ASAP

About the Role

We are seeking an experienced Operations Manager to join a fast-paced UK-based retail e-commerce company. This role is ideal for a highly organized, analytical leader with a passion for online business and a proven background in operations management within the e-commerce or retail industry.

The Operations Manager will play a crucial role in ensuring efficient deal approvals, merchant onboarding, compliance checks, and smooth execution of business processes. The ideal candidate must have strong leadership abilities, excellent problem-solving skills, and the ability to drive operational excellence in a high-growth environment.

Key Responsibilities

New Business & Merchant Approval

  • Oversee the approval process for new merchants, ensuring compliance with business requirements, such as proof of trading, credit score checks, website quality, and stock storage verification.
  • Coordinate in-house warehouse inspections where necessary.
  • Provide monthly reports summarizing merchant onboarding, deal performance, and any required action plans.

Compliance & Deal Execution

  • Ensure deals meet internal compliance standards and ASA (Advertising Standards Authority) guidelines before they go live.
  • Verify pricing and discount accuracy before deals are launched.
  • Work closely with the sales team to rectify any compliance issues and ensure deals are market-ready.

Team Leadership & Management

  • Lead a team of three direct reports:
    • 2 x Deal Executives Responsible for deal approvals, ensuring merchants meet quality standards, and verifying that offers are competitive and profitable.
    • 1 x Stock Controller Monitors high-revenue deal stock levels, ensures stock replenishment, and manages deal expirations to minimize missed sales.
  • Conduct weekly one-on-one meetings with the team to provide guidance, support, and performance feedback.
  • Collaborate with the Head of Merchandising on strategy and operational improvements.

Performance Monitoring & Reporting

  • Analyze sales data, identify trends, and create reports to drive business decisions.
  • Develop action plans for underperforming merchants to improve their performance.
  • Forecast seasonal demand and align team priorities accordingly.

Required Skills & Experience

  • 5+ years of experience in an Operations Manager role within retail, e-commerce, or a related industry.
  • Tertiary qualification in Business, Commerce, or a related field.
  • Experience managing a team of 5 or more employees.
  • Strong leadership and team management abilities.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Experience with reporting tools and data analysis.
  • Ability to prioritize, strategize, and implement action plans based on data insights.
  • A passion for e-commerce and online business with a keen eye for operational efficiency.

Why Join Us?

  • Work for a UK-based company with exciting growth opportunities.
  • Be part of a dynamic, fast-paced e-commerce environment.
  • Competitive salary and benefits.
  • Opportunity to make a significant impact in a leadership role.

If you meet the above criteria and are ready to take on this exciting challenge, apply today



Package Details

  • Operations Manager

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R90 000 - R120 000 per year

    Hire Resolve is currently seeking an Operations Manager in the Cosmetics industry with extensive warehouse management experience to join our client in Cape Town. As the Operations Manager, you will be responsible for overseeing all aspects of warehouse operations, including inventory management, order fulfillment, and logistics. This is a great opportunity...

  • Operations Manager

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R900 000 - R1 200 000 per year

    Job Title: Operations ManagerJob Summary:We are seeking a results-driven and highly organized Operations Manager to oversee all operational activities within our company. The successful candidate will be responsible for developing and implementing strategies to optimize efficiency, productivity, and profitability. The Operations Manager will also be tasked...

  • Operations Manager

    5 days ago

    Cape Town, Western Cape, South Africa Talent Shore Full time R275 000 - R425 000 per year

    Senior Operations Manager – Short-Term Rentals (Remote,South Africa)About our client:Our client is a fast-growing short-term rental management company that launched just over two years ago. Today, we manage 75+ Airbnb units, with a clear roadmap to reach 100 units by the end of this year and 200+ units by the end of next year. Our mission is todeliver...

  • Operations Manager

    3 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time R650 000 - R900 000 per year

    Operations ManagerDrive Operational Excellence at a Fast-Growing Digital AgencyRemote (South Africa) | UK Hours (8am-5pm) | R65,000/monthAbout Our ClientOur client is a vibrant, rapidly expanding digital agency delivering standout work across multiple sectors. With a strong commitment to innovation, team collaboration, and outstanding client service, they've...

  • IT Operations Manager

    3 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time R120 000 - R180 000 per year

    IT Operations ManagerEssential FunctionsClient Portfolio Management - End of End owner of key accounts from IT Operations perspectiveIT Service Management and Delivery - Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Participate in ongoing Service Operations Reviews and also on new business growth calls with...

  • IT Operation Manager

    3 days ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time R2 000 000 - R2 500 000 per year

    Job Description - IT Operation ManagerJob Responsibilities:Oversee the daily operations of the IT department and ensure efficient and effective delivery of IT services.Manage and monitor the performance of the IT team, providing guidance and support as needed.Develop and implement IT policies, procedures, and standards to ensure security and reliability of...

  • Operations Manager

    1 week ago

    Cape Town, Western Cape, South Africa Tsebo Solutions Group Full time R95 000 - R195 000 per year

    About UsAs a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design,...

  • Operations Manager

    1 day ago

    Cape Town, Western Cape, South Africa Hospitality Hire Full time R520 000 - R1 040 000 per year

    Position: Operations Manager (Boutique Hotel experience Essential)Location: NoordhoekHospitality Hire in consultation with Valor Hospitality Partners is proud to represent The Alexander Estate, a refined haven where heritage and modern luxury meet. Nestled between mountain and sea, this exclusive property invites discerning travellers to experience Cape...

  • Operations Manager

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R200 000 - R250 000 per year

    Are you a dynamic leader with experience managing operations in a fast-paced manufacturing or production environment? Our client is looking for an Operations Manager to join their team in Cape Town. Key ResponsibilitiesLead implementation and embedding of the Bowler People's Manual across all sitesOversee HR operations including payroll, onboarding,...

  • Operations Manager

    3 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 000 000 - R3 000 000 per year

    Minimum Requirements:Degree in Mechanical Engineering, Business or Project Management essentialDual role performed as Project Manager and Operations ManagerResponsibilities: Responsible for establishing the team structure in line with the corporate guidelines as stipulated in the quality system.Makes sure all responsibilities and authorizations are covered,...