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UK Claims Agent

2 weeks ago

Cape Town, Western Cape, South Africa Outworx Full time R180 000 - R360 000 per year

Outworx is looking for a UK Claims Agent within the Insurance industry.

The Claims Agent will play a crucial role in managing and resolving insurance claims within the UK property sector.

Key Responsibilities

  • Claims Processing: Handle incoming claims from policyholders, ensuring all required documentation is collected and reviewed.
  • Investigation: Assess the validity of claims by investigating circumstances, reviewing policy documents, and analysing evidence.
  • Customer Interaction: Communicate with clients to explain coverage, claim status, and next steps. Provide guidance and support throughout the claims process.
  • Negotiation & Settlement: Negotiate fair settlements with claimants, legal representatives, or third parties.
  • Compliance: Ensure all claims are processed in accordance with legal and regulatory requirements.
  • Record Keeping: Maintain accurate and detailed records of all claim activities.
  • Fraud Detection: Identify potential fraud or misrepresentation and escalate as necessary.

Skills & Qualifications

  • Strong understanding of insurance policies and legal protection products.
  • Excellent communication and customer service skills.
  • Analytical thinking and attention to detail.
  • Ability to manage sensitive information with discretion.
  • Familiarity with claims management systems and basic office software.

Requirements

  • Completed and Passed Matric or NQF Level 4.
  • Valid South African ID
  • Prior claims handling experience
  • Call Centre/ BPO: 1 year + (Required)

Advantageous

  • UK Claims handling: 1 year + (Preferred)
  • UK Property Insurance experience will be advantageous
  • Fluent in English, both written and verbal
  • Exceptional phone etiquette and problem-solving skills

Outworx is an equal opportunity employer and is committed to the principles of Employment Equity. Preference will be given to candidates in line with our AA/EE plan and designated groups as defined in the Employment Equity Act

Ready to take your sales career to the next level? Apply today

Job Types: Full-time, Permanent

Pay: R9 000,00 per month

Application Question(s):

  • Are you able to submit clear copies of Matric and Valid SA ID
  • Are you able to start training on 10 November 2025, if successful?

Education:

  • High School (matric) (Required)

Experience:

  • UK Claims: 1 year (Required)

Location:

  • Cape Town, Western Cape 8001 (Preferred)

Work Location: In person