Insurance Administrator

5 days ago

Cape Town, Western Cape, South Africa The Legends Agency Full time R25 000 - R30 000 per year
  • Insurance Administrator

    Join a dynamic UK property services team from Cape Town, and support residential insurance processes end-to-end.

    Remote (Cape Town) | R25,000- R30,000 | Full-time | 37.5 hours/week (UK Business Hours)

    About Our Client

    Our client is a fast-growing property services company based in the UK, managing residential property blocks with a strong focus on professional service, efficiency, and care. With a collaborative culture and a dedication to excellence, they offer a unique opportunity for Cape Town-based professionals to work directly with UK operations, contributing to the core of their residential management services.

    The Role: Insurance Administrator

    This is a critical administrative position supporting the company's residential insurance processes. The role involves managing the end-to-end life cycle of insurance claims and policy renewals. You'll coordinate with leaseholders, brokers, contractors, and internal teams to ensure a seamless and professional experience across all insurance touchpoints.

    Key Responsibilities

    • 2+ years of experience in insurance claims or policy renewal administration
    • Manage all new and ongoing residential insurance claims
    • Liaise with claimants, contractors, brokers, and loss adjusters
    • Track and manage claim-related financials and ensure timely payments
    • Respond to policy, coverage, and claim status queries
    • Handle crisis support situations (e.g. emergency accommodation arrangements)
    • Manage insurance policy renewals (buildings, D&O, engineering, etc.)
    • Oversee reinstatement cost assessments and related commissions
    • Maintain accurate records, support reporting and audits
    • Provide ad hoc admin support to the property department
    • Manage calls and mailbox for insurance-related queries

    About You

    • Minimum 2 years experience in insurance administration (claims or renewals)
    • Strong attention to detail and accuracy in document handling
    • Confident communicator with professional written and verbal skills
    • Proficiency in MS Excel and Word
    • Strong organisational and time-management abilities
    • Numerically and analytically skilled
    • Ability to work independently and within a remote team
    • Friendly, empathetic, and customer-centric approach
    • Experience in the UK property sector is a plus, but not essential

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