Short Term Insurance Claims Administrator

3 days ago

Cape Town, Western Cape, South Africa Insure Connect Services Full time R350 000 - R550 000 per year

We are connecting with and recruiting experienced professionals who are ready to step into a dynamic role as soon as the need arises within our UK and AUS operations.

Role Overview

At ICS, we serve the needs of international brokers and insurance firms, specialising in connecting experienced professionals with exciting opportunities in the brokering and insurance sectors. As demand for skilled talent grows, we are building and maintaining a diverse, pre-qualified talent pool to meet our clients' needs quickly and efficiently.

We are currently recruiting to build this pipeline, with an expected turnaround time of approximately 4 to 8 weeks.


As a Short Term Insurance Claims Administrator, you will provide end-to-end claims support across Commercial, Personal, and Motor Lines. You'll play a key role in ensuring efficient claims processing, maintaining high service standards, and supporting brokers in achieving business objectives.

Key Responsibilities

Claims Administration & Management

  • Receive and process claims notifications across Commercial, Personal, and Motor portfolios.
  • Assess claims validity, estimate values, and apply policy terms and conditions.
  • Appoint assessors or loss adjusters and manage claims to resolution.
  • Maintain accurate records and ensure compliance with internal and regulatory standards.
  • Liaise between clients and insurers to ensure timely communication and resolution.
  • Follow up on recoveries and ensure clients are kept informed throughout the process.

Client & Stakeholder Engagement

  • Deliver professional, timely communication to clients, account executives, and insurers.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Support client satisfaction goals through proactive claims handling.

Operational Excellence

  • Contribute to reducing claims expenses and improving operational efficiency.
  • Meet productivity and performance targets.
  • Report suspected fraud or irregularities and maintain meticulous documentation.

Learning & Growth

  • Embrace continuous development and share knowledge with the team.
  • Align with company values and contribute to a culture of excellence.

Minimum Requirements

  • Matric or equivalent.
  • Minimum 3 years' experience in Short Term Insurance Claims (Commercial, Personal, and Motor).
  • Strong communication skills (verbal and written).
  • Proficient in computer systems and claims platforms.
  • Set up for remote work in the event of loadshedding or internet failure.

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