Sales Manager

1 week ago

Cape Town, Western Cape, South Africa Financial Wealth Holdings (FWH) Full time R250 000 - R500 000 per year

Company Description

At Financial Wealth Holdings (FWH), we believe financial wellness is the foundation of a better life.

As one of South Africa's trusted financial rehabilitation and wellbeing group of companies, we empower individuals to take control of their finances, restore their credit, and build long-term financial stability.

From debt counselling and credit repair to insurance solutions, wills & estates, and medical aid support, our mission is to guide South Africans through every step of their financial journey with integrity, empathy, and expertise.

Role Description

We're looking for a Sales Manager to lead our high-performing Sales Department at our Cape Town offices.

In this full-time, on-site role, you'll oversee a team of digital agents and team leaders who engage with clients via WhatsApp, online leads, and telephonic channels conducting financial assessments and recommending tailored financial wellness solutions.

You'll play a key role in driving performance, refining processes, and ensuring exceptional client experiences in a fast-paced, people-driven environment.

Key Responsibilities

Leadership & People Management

  • Lead, mentor, and inspire a team of digital agents and team leaders within a dynamic contact centre.
  • Conduct regular coaching, performance reviews, and skills development sessions.
  • Build a culture of accountability, professionalism, and growth.

Sales Strategy & Digital Channel Management

  • Drive sales performance across digital and telephonic channels.
  • Oversee lead management, follow-ups, and conversion optimization.
  • Collaborate with marketing to align lead generation strategies with sales goals.

Operational Excellence

  • Manage team rosters, productivity, and workflow efficiency.
  • Track and report on KPIs, conversion rates, and revenue performance.
  • Uphold HR, labour, and disciplinary processes in line with the Basic Conditions of Employment Act.

Strategic Growth

  • Develop and execute sales strategies aligned with FWH's growth objectives.
  • Identify opportunities to enhance the digital customer journey.
  • Stay informed about credit legislation, market trends, and competitor activity.

Qualifications & Experience

  • Minimum 3 years' experience in a sales management role, preferably within financial services or credit-related industries.
  • Proven success managing digital and telephonic sales teams.
  • Strong understanding of credit rehabilitation, financial assessments, and affordability analysis.
  • Excellent leadership, communication, and coaching skills.
  • Proficient in CRM systems, Microsoft Excel, and performance reporting.
  • Knowledge of labour law, performance management, and compliance best practices.
  • Matric (Bachelor's pass) required; tertiary qualification in Business, Sales, or Finance advantageous.
  • Clear criminal and credit record essential.

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