Administrator - GCC - ICS Operations

EMPLOYMENT TYPE:
Permanent

DEPARTMENT:
Fund Services

DIVISION:
Institutional Client Services

WORKPLACE STRUCTURE:
Hybrid

Role Overview
PURPOSE OF JOB
Reporting into the Manager within the Governance, Control and Change pillar of the Institutional Client Services Fund Operations team, the Administrator will primarily support our ICS fund operations quality assurance initiative.

The post holder will be responsible for assisting with the establishment of a quality assurance program within ICS Fund operations, completing quality assurance (QA) testing and reporting on operational change, operational new business onboarding, and governance or control items implemented within ICS Fund operations.

In specific situations the Administrator will be assigned to assist on various tasks on ICS Fund operations projects and specific strategic initiatives.

Key Duties
MAIN RESPONSIBILITIES AND DUTIES

• Quality Assurance Testing: The primary responsibility is to perform internal quality assurance (QA) testing to ensure that the goals and objectives of the ICS Fund operations quality assurance program are achieved.
• Reporting and Analytics: Lead the analysis, documentation, and reporting of all QA testing and related tasks.
• Documentation: Ensure that all QA documentation remains up-to-date, accurate, and reflective of the latest policies, procedures, and process improvements.
• Collaboration & Communication: Work closely with colleagues across jurisdictions, fostering strong relationships with team leads, directors, and contributors.
• Ad-hoc & Strategic Support: Step in to assist on special projects, strategic initiatives, and investigations as needed by the Governance and Control Manager, help to drive the continuous improvement of ICS Fund operations.

QUALITY ASSURANCE TESTING

• Complete internal quality assurance testing on identified processes, as per the Quality Assurance program control document.
• Complete test scripts as required to ensure accurate reporting and analysis.

REPORTING AND TRACKING

• Deliver detailed QA and management information (MI) reporting.
• Deliver tailored QA reporting and or spotlights for operational meetings, internal presentations, and committee packs.
• Present QA updates to staff, key stakeholders, and Directors as required.
• Suggest changes to process documentation or controls based on QA testing.

DOCUMENTATION

• Deliver and maintain all QA documents and training materials related to the functions of the QA team.
• Stay up to date with new and existing policies and procedures (including group changes).

COLLABORATION AND TEAMWORK

• Work closely with the Governance and Control manager to implement and deliver the QA program.
• Engage proactively with jurisdictional teams, including team leads to perform quality assurance testing.

Essential Requirements

• Effective influencing and questioning skills, with the confidence to challenge constructively and probe for deeper insight.
• High level of accuracy and excellent attention to detail.
• A keen eye for detail and a commitment to excellence, consistently delivering accurate work.
• Demonstrated strengths in documentation and high-quality report writing.
• Excellent organisational skills, and confident, clear communication with all audiences.
• Proven ability to build strong relationships and work collaboratively with a wide range of stakeholders.
• Analytical, logical, and critical thinker with a proactive attitude to problem solving.
• Collaborative, a genuine team player.
• A relevant qualification and/or experience in governance, quality assurance, within financial services (Advantageous).
• Min 3 years' experience within the Financial Services industry (Advantageous).
• Working understanding of Investment Administration (Advantageous).
• Strong Microsoft 365 applications skills (Excel, Word, PowerPoint).
• Familiarity with Accounting and Investor systems, including Investran, InvestOne, Viewpoint, PureFunds (Advantageous).

OUR COMMITMENT TO INCLUSION & WELLBEING
JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.