Estate Receptionist

3 days ago

Stellenbosch, Western Cape, South Africa Wild Dreams Full time R104 000 - R156 000 per year
A prestigious wine estate in Stellenbosch is seeking a RECEPTIONIST / SWITCHBOARD OPERATOR to join their team.

This role involves welcoming guests, guiding them to various outlets, and handling general enquiries with professionalism and warmth. Set on a luxury hillside wine estate set amidst stunning vineyards and panoramic mountain views, offering award-winning wines, world-class dining, and a sophisticated art-filled environment. The estate combines exceptional hospitality with immersive experiences, making it a premier destination for wine lovers and discerning travelers alike

Candidate Responsibilities:
  • Greet and acknowledge guests with kindness, warmth, and sincerity upon arrival and departure.
  • Provide information about the estate, its facilities, and experiences.
  • Conduct guided tours around the estate for guests.
  • Operate the telephone and switchboard, directing calls appropriately.
  • Maintain a register of bookings and reservations, liaising with security and relevant departments.
  • Compile, update, and distribute estate-related information as required.
  • Keep electronic telephone directories accurate and up to date.
  • Ensure restaurant bookings for lunch and dinner are communicated to the relevant departments.
  • Escalate guest concerns to management promptly.
  • Handle all lost property, ensuring proper handover and documentation.
Candidate Requirements:
  • Grade 12; a hospitality certificate is advantageous.
  • 1–2 years' experience in reception or switchboard operations preferred.
  • Must reside in the Stellenbosch area or its immediate surrounds.
  • Excellent telephone etiquette and customer service skills.
  • Fluent in English, with strong written and verbal communication.
  • Team player with good computer literacy (Word, Excel, Outlook).
  • Strong organizational skills and attention to detail.
  • Willingness to work hospitality hours, including evenings, weekends, and public holidays.
  • Comfortable interacting with distinguished clientele.
  • Well-presented, enthusiastic, and professional demeanor.
This is a live-out role.

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