Spa Receptionist Position

18 hours ago

Stellenbosch Western Cape South Africa HAZENDAL WINE ESTATE Full time R120 000 - R180 000 per year

We Are Hiring a Spa Receptionist

The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a warm, welcoming, and calming environment. This role ensures smooth front-desk operations, efficient scheduling, and excellent guest service from arrival to departure, supporting the overall guest experience within the spa.

2. Key Responsibilities

Guest Services

  • Greet all guests in a warm, friendly, and professional manner.
  • Handle check-ins, check-outs, and appointment confirmations.
  • Provide detailed information on spa treatments, therapists, products, and promotions.
  • Ensure guests complete all required consultation forms.
  • Assist guests with special requests, queries, and preferences.
  • Maintain a calm and hospitable atmosphere in the spa reception area.

Reservations & Administration

  • Manage bookings via phone, email, and walk-ins using the spa's reservation system.
  • Coordinate therapist schedules and treatment room availability.
  • Ensure accurate recording of services, payments, and guest details.
  • Process payments, issue receipts, and maintain cash-up accuracy at the end of each shift.
  • Follow up on outstanding payments, bookings, and confirmations.

Operations Support

  • Maintain cleanliness and organisation of the reception area.
  • Stock, display, and promote retail products in the reception area.
  • Monitor retail stock levels and report low stock to the Spa Manager.
  • Assist in preparing treatment schedules for the day and ensure seamless communication with therapists.
  • Handle any guest concerns professionally and escalate when necessary.

Sales & Marketing

  • Upsell treatments, packages, and retail products.
  • Promote seasonal specials, membership programmes, and gift vouchers.
  • Record and track sales targets where required.

3. Skills & Competencies

  • Excellent communication and interpersonal skills.
  • Strong organisational and multitasking abilities.
  • Professional, calm, and well-presented at all times.
  • Customer-service oriented with a warm and friendly demeanour.
  • Ability to handle pressure in a busy spa environment.
  • Strong computer literacy (booking systems, emails, POS systems).
  • Sales skills with the ability to upsell naturally and confidently.

4. Qualifications & Experience

  • Grade 12 / Matric (required).
  • Spa or wellness environment experience (preferred).
  • Training or certification in customer service or front desk operations (advantageous).
  • Knowledge of spa treatments, products, and terminology (advantageous).
  • Previous experience with booking systems or POS software.

5. Attributes

  • High level of integrity and confidentiality.
  • Positive attitude and willingness to learn.
  • Strong sense of professionalism and grooming.
  • Team player with the ability to cooperate with therapists and management.
  • Punctual, reliable, and self-motivated.

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