FIXED TERM Receptionist/Switchboard Operator

2 weeks ago

Stellenbosch, South Africa Delaire (Pty) Ltd Full time

Delaire Graff Estate is looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.Main Responsibilities:• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;• Engage with guests providing information related to the estate, the facilities & experiences;• Conduct estate tours with guests;• Operate telephone and switchboard service for all calls;• Refer calls & provide assistance to the appropriate person depending on the nature of the call;• Maintain a register of bookings and reservations and communicate with the Security department;• Compile and update data related to the area of activity;• Complete and distribute information that needs to be communicated around the estate;• Correct and update electronic telephone directory;• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;• Keep management informed of all concerns that guests raise;• Ensure all lost property is handed and signed over to the security manager.Main requirements:• Grade 12, hospitality certificate will be a plus;• Preferably 1- 2 years previous reception/switchboard operator experience;• Excellent telephone etiquette and customer-service skills;• Fluent in English with excellent written & oral communication skills;• Able to work in a team;• Good computer skills (word, excel, outlook);• Strong organizational skills and attention to detail• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);• Comfortable in dealing with very distinguished clientele;• Must be well-presented and have an enthusiastic personality.Delaire Graff Estate is an equal opportunity employer.

  • FIXED TERM Receptionist/Switchboard Operator

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    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time R144 000 - R216 000 per year

    Delaire Graff Estate is looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.Main Responsibilities:• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;• Engage...

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