FIXED TERM Receptionist/Switchboard Operator

1 week ago

Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time R144 000 - R216 000 per year

Delaire Graff Estate is looking for a fixed term Receptionist/Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities:

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;

• Engage with guests providing information related to the estate, the facilities & experiences;

• Conduct estate tours with guests;

• Operate telephone and switchboard service for all calls;

• Refer calls & provide assistance to the appropriate person depending on the nature of the call;

• Maintain a register of bookings and reservations and communicate with the Security department;

• Compile and update data related to the area of activity;

• Complete and distribute information that needs to be communicated around the estate;

• Correct and update electronic telephone directory;

• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;

• Keep management informed of all concerns that guests raise;

• Ensure all lost property is handed and signed over to the security manager.

Main requirements:


• Grade 12, hospitality certificate will be a plus;

• Preferably 1- 2 years previous reception/switchboard operator experience;

• Excellent telephone etiquette and customer-service skills;

• Fluent in English with excellent written & oral communication skills;

• Able to work in a team;

• Good computer skills (word, excel, outlook);

• Strong organizational skills and attention to detail

• Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);

• Comfortable in dealing with very distinguished clientele;

• Must be well-presented and have an enthusiastic personality.

Delaire Graff Estate is an equal opportunity employer.

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