Network Customer Relationship Manager

1 week ago

Stellenbosch, Western Cape, South Africa Pay@ Full time R900 000 - R1 200 000 per year

Network Customer Relationship Manager

Location:
Stellenbosch or Johannesburg

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Network Customer Relationship Manager to join their growing team. This role is responsible for managing and expanding relationships with digital & banking payment networks to enhance service delivery, optimise transaction performance, and support business growth.

The ideal candidate is a strategic thinker with strong relationship management, product management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital & banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities.

Responsibilities will include:

·       Manage and grow relationships with digital and banking payment networks to increase transaction volumes.

·       Develop and implement sales strategies in collaboration with payment networks to meet business objectives.

·       Support onboarding of new payment networks, working with Operations, Finance, and IT on contracts, fees, and integrations.

·       Ensure successful delivery of new and existing products and services, addressing queries and technical requirements.

·       Monitor performance and forecast sales volumes using data analytics to inform business decisions.

·       Identify market trends and competitor activity to refine business strategies.

·       Drive strategic partnerships, representing Pay@ at industry events, expos, and networking opportunities.

·       Support marketing initiatives, collaborating on campaigns, collateral, and promotional activities at payment networks.

·       Expand payment network relationships across Africa, identifying opportunities for growth.

·       Track and report on business development progress, including transaction performance, market insights, and solution effectiveness.

Minimum requirements:

·       Relevant tertiary qualification;

· years' experience in fintech, banking or payments industry.

·       Experience in business development and scaling initiatives;

·       Strong understanding of the digital environment as well as product development and product management;

·       Proficiency in MS Office and data analytics tools;

·       Driver's license, and the ability to travel;

·       Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

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