Client Support Specialist

2 weeks ago

Stellenbosch, Western Cape, South Africa M3 Human Capital Management (Pty) Ltd Full time R104 000 - R208 000 per year

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment.

This position will be based in Stellenbosch.

As a key point of contact for networks and billers, this role provides support across various functions such as operations, business development, and sales. The position requires quick turnaround times, strong attention to detail, and a willingness to assist with diverse tasks impacting client and network relationships.

The ideal candidate has excellent time management skills, a proactive approach to resolving client issues, and the ability to multitask under pressure while maintaining professionalism and accuracy

Responsibilities will include:

  • Managing existing client relationships, ensuring all needs and requirements are met promptly and professionally.
  • Addressing client queries and acting as liaison between the banks, networks and billers.
  • Operating various systems to investigate and resolve client queries efficiently.
  • Monitor and escalate potential fraud risks in line with internal procedures.
  • Handling all chargebacks received and gaining a comprehensive understanding of various types of queries to effectively manage any incoming tasks to support the team.
  • Forwarding relevant documentation to the Accounts department for sign-off.
  • Collaborate with internal teams to address client and bank-related issues.
  • Handling all client interactions in a professional and respectful manner.

Minimum requirements:

  • Matric required, a relevant tertiary qualification will be beneficial;
  • 3 - 5 years' experience in a similar client service support role, ideally in an operations environment;
  • Experience in the Financial Services industry with focus on the Payments industry is advantageous;
  • Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots);
  • Valid driver's license and reliable transport;
  • Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

In line with the Pay@'s Employment Equity policy and requirements, preference will be given to suitably qualified persons from designated groups.

Please apply online at before 09:00 on 23 October 2025.

For general enquiries, contact our team at M3 Human Capital Management on

Please note that only shortlisted candidates are contacted. If you don't hear from us within two weeks of the closing date, please assume that your application was unsuccessful.

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