B2c Account Manager

**Job Advert Summary**:
We are seeking a driven and detail-oriented B2C Account Manager to oversee and grow our presence on major consumer-facing eCommerce marketplaces, including Takealot, Makro, Amazon, and more. This hybrid role blends sales support, operational execution, and strategic catalogue management to ensure our product offerings are optimally positioned and performing across platforms.

You will play a key role in driving revenue, ensuring operational compliance, and improving customer experience through proactive management of listings, pricing, stock, and performance metrics.

**Minimum Requirements**:
**Experience**:

- Matric certificate (essential)
- 1-2 years' experience in eCommerce, retail distribution or CE/IT account management, sales or a closely related field.
- Experience with South African eCommerce marketplaces and merchant dashboards is highly advantageous.

**Skills & Competencies**:

- Strong attention to detail and process-oriented mindset.
- Good understanding of basic sales principles, commercial logic, and pricing strategy.
- Excellent verbal and written communication skills, with the ability to manage multiple internal and external stakeholders.
- Solid proficiency in MS Office, particularly Excel; experience with data/BI tools is a plus.
- Analytical thinking with a comfort working with data, reporting, and inventory balancing.
- Ability to follow and improve SOPs with a proactive, problem-solving approach.

**Personal Attributes**:

- Self-motivated, organised, and dependable.
- Eager to learn, adaptable, and responsive to a fast-paced retail environment.
- Team player with a collaborative and positive mindset.
- Able to take initiative and thrive under mínimal supervision.

**Duties and Responsibilities**:

- **Marketplace Catalogue & Content Management**:Upload, manage, and maintain a curated product catalogue in line with retailer-specific pricing strategies and SEO best practices. Perform regular audits to ensure listing accuracy, relevancy, and compliance.
- **Order & Fulfilment Management**:Monitor and process orders end-to-end, ensuring adherence to strict SLAs and a high standard of customer service. Liaise closely with logistics teams to resolve fulfilment issues and maintain consistent delivery standards.
- **Financial Oversight & Stock Coordination**: Manage key financial metrics such as costings, margin control, and contribution fees. Balance stock levels and allocation in line with demand planning, platform trends, and fiscal targets.
- **Logistical Support**: Work closely with Logistics teams to ensure smooth fulfilment; managing expectations, troubleshoot issues, etc.
- **SOP Compliance & Process Improvement**: Adhere to internal and external SOPs, while continuously identifying areas for operational improvement and efficiency. Assist in documentation and optimisation of workflows.
- **Performance Tracking & Reporting**: Generate and analyse key reports on listing health, catalogue coverage, pricing compliance, and account performance. Present insights and escalate concerns or opportunities as necessary.
- **Customer Experience Support**: Enhance product listings with strategic content updates (images, descriptions, A+ content), in line with brand and retailer requirements. Ensure the digital shelf reflects high-quality, conversion-focused content.
- **Promotions & Admin Support**: Assist with setup and management of promotional campaigns, inventory planning, and general eCommerce administration tasks.
- **Sales & Target Achievement**:Drive revenue performance across marketplaces by executing pricing, promotional, and sales strategies. Proactively work towards meeting and exceeding sales targets and budget objectives for assigned accounts. Identify growth opportunities and implement initiatives to improve marketplace sales performance.