Account Manager, Franchise

Ignite Visibility, an award-winning digital marketing agency in San Diego, CA, is hiring a talented Digital Marketing Account Manager, Franchise for our Account Services franchise team. This role is fully remote. The Account Manager, Franchise is a client-facing, post-sale role. Account Managers will work with a dedicated group of clients and will be responsible for understanding and achieving the client’s short

**Responsibilities**:

- Be a strategic partner to our clients
- Serve as the day-to-day point of contact
- Manage client expectations and strategies from inception to delivery
- Ensure client satisfaction by managing overall account health while actively managing risk
- Collaborate with internal departments to ensure the delivery of timely quality work
- Ensure account profitability and efficiencies while utilizing agency resources
- Work towards heightening the client's trust in the agency and its internal team members
- Provide regular reports and status updates to ensure each client is aware of the value being delivered
- Maintain a business development mindset, partnering with the Client Success Director to discuss any opportunities to increase current client revenue or potential new business
- Manage all billing changes, including new services, reduction in services, and cancellations
- Responsible for obtaining client approvals for all new estimates and change orders
- Ability to communicate rapidly and effectively with all parties involved in the projects
- Stay on top of industry trends in order to stay on the cutting edge
- Assist sales team with presentations and proposal development
- Performs other duties as assigned by management

**Required Qualifications**:

- Bachelor's degree in marketing, business, communications, or a related field
- Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or Account Executive in a digital marketing advertising agency supporting franchise clients
- Ability to communicate rapidly and effectively with all parties involved in the projects, communicate in English, present, and influence key stakeholders
- Have a drive to learn and grow in digital marketing knowledge and skills continually
- Strong understanding of digital marketing channels such as Paid Search, SEO

Display, Social, Content Marketing, UX, and Analytics
- Experience with B2B & B2C lead generation
- Franchise or multi-location marketing experience is a plus
- Proven ability to juggle multiple account management projects at a time
- Proven ability to build rapport with clients and problem-solve effectively
- Sharp attention to detail and strong organizational skills
- Excellent listening, negotiation, and presentation abilities
- 3+ years’ experience in client account management/client success experience
- 3+ years of sales and business development experience
- 3+ years of experience working in digital marketing
- Excellent business acumen and experience working with business executives
- Experience working with Project Management systems such as PK4, Slack, and other Account management tools and platforms, such as website analytic tools like Google Analytics

**Benefits**
- Competitive salary base + comprehensive benefits
- Employee advancement and clear growth potential
- Company-sponsored professional development opportunities

**Why Ignite Visibility?**
- The opportunity to grow and build a long-term career with us
- A collaborative environment focused on client success and career development
- Fully remote workforce
- Two-time Landy Award Winner (Search Marketer of the Year & Best Paid Search Initiative)
- Named Fastest-Growing Private Companies in San Diego (2016-2022)
- Named Best Places to Work in San Diego 2017, 2020
- Named Inc 5000 Fastest Growing Companies 2017-2024