Sales Coach

4 days ago

Cape Town, South Africa Teleperformance South Africa Full time

**Job Overview**

**Key Performance Areas (but not limited too)**
- Conducting 121 and Group coaching sessions to improve individual performance against the departmental/business objectives.
- To be confident and adaptable in delivering different coaching methods such as GROW, EDIF and Active Manager.
- To be able to identify colleague’s growth opportunities through the delivery of effective coaching and timely follow ups.
- To be able to unlock what motivates colleagues through effective questioning.
- Setting the highest standards and acting as a performance champion.
- Take ownership and control of the staff performance ensuring that the performance needs are understood and met.
- Helping people do the best work of their lives with individual growth plans in place for each colleague.
- Maintaining excellent levels of department function and product knowledge and growing your portfolio for maximum diversity.
- Create a culture where people development is at the heart of what we do.
- Provide results/feedback and coaching to agents and managers as appropriate to ensure continuous improvement/customer outcomes.
- Ability to set SMART actions to achieve market leading Customer and Commercial performance.
- Strong influencer and be able to motivate people by acting as a campaign role model.
- To have natural ability to plan and priorities your work so optimal performance is delivered in a timely manner.
- Creative and innovative thinker who makes good decisions.
- To be confident and constructive and to have the ability to be able to communicate with all stakeholders.
- Ability to create and deliver learning material but to be versatile in your planning and delivery to suit the colleagues best learning needs.

**Skills & Attributes**
- Highly motivated self-starter who seeks continuous improvement
- Demonstrates a passion for development of others and great service
- Excellent verbal and written communication skills
- Analytical and methodical, with the ability to think of innovative solutions
- Ability to master new requirements quickly
- Excellent time management skills with experience of planning and managing their own workload
- Good knowledge of Financial insurance products and principle
- Proven track record of high-quality results, particularly commercial, customer and efficiency.
- Good standard of written and spoken communication
- Proven track record in delivering high quality coaching.

**Qualifications and Experience**
- Subject Matter Expert experience would be (advantageous)
- Minimum 1-2-year experience in coaching within BPO space (essential)
- Matric/Equivalent
- Demonstrated expertise in sales coaching, including mentoring, training, and guiding sales teams to improve performance and meet key business objectives.
- Proven performance track record (essential)

**Job Types**: Full-time, Permanent

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