Sales and Communications Coach

**Job Advert**
If your drive toward success is what wakes you in the morning you’re just the kind of person we’re looking for We’re in search for a target driven individual with a team spirit and can-do attitude to put their passion for sales and communications at the forefront of a new opportunity as Sales Coach on an exciting campaign.

Working in our vibrant Cape Town office, you’ll need to have a positive attitude to motivate your team and lead by example. You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands.

You should be highly organised, adapt well to change and fast paced environments and most importantly, understand and put to use your excellent communication skills, hearing what is often not said to be able to fill in the gaps of knowledge.

Being a Sales Coach doesn’t just mean you’re good at talking. Unfortunately having a knack for conversing won’t make the cut. Acting as Voice Coach, you’ll need charisma and the ability to teach it to your team as you train them to communicate persuasively, clearly, politely and in an empathetic manner.

We want someone who works efficiently to get the job done timeously and effectively. If you’re able to effectively share your knowledge and experiences so that others can gain a better understanding then this could be your calling.

**What you’ll be doing**
- Understanding key business targets and requirements to achieve them
- Driving improvements in key areas to improve performance
- Acting as a consultant and providing helpful advice on coping with job-related challenges
- Understanding performance information to identify focus areas
- Providing positive praise and recognition for individual and team success to create a positive environment
- Supporting the welfare of colleagues by taking note of challenges and concerns as well as escalating when necessary
- Ensuring that product and service knowledge is timeously and efficiently transferred
- Defining and realising monthly coaching plan
- Performing individual coaching actions (side-by-side coaching, debriefing of targeted contacts, role plays, simulations, etc.)
- Using advisor feedback to assess efficiency of each coaching action and impact on KPIs
- Supporting escalations during periods of offline time
- Completing all coaching documentation
- Ensuring that contact handling complies with legal and business requirements
- Identifying individual and team training needs
- Maintaining updated records of educational curriculum and material
- Evaluate employees’ performance after each training
- Ability to multi-task, manage and prioritise workload
- Proven track record of achieving results

**What you’ll need**
- Matric
- Excellent command of English spoken language
- Minimum 2 years’ experience in marketing or sales
- Minimum 2 years’ experience coaching, mentoring in similar role
- Experience training English communication delivery with American audience (advantageous)
- Attention to detail with high quality standards
- Demonstrable leadership and management skills
- Familiarity with role-playing activities and e-learning platforms
- Hands-on experience creating digital presentations
- Sales or marketing related qualification (Advantageous)

Please note that the appointment will be made in line with the in line with the company’s EE Plan.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA02373