Guest Relations Officer

2 days ago


Camps Bay, South Africa The Twelve Apostles Hotel and Spa Full time

**Description**

**The Twelve Apostles Hotel and Spa**

**Guest Relations Officer**

**Job Summary**: We are recruiting for a passionate and detail orientated Guest Relations Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations.

**Organisational Positioning**:

- **Department: Front Office**
- **Reporting to: Front Office Manager/ Guest Relations Manager**
- **Location: The Twelve Apostles Hotel Premises**
**Key Performance Objectives**
- Enhance the guest stay by welcoming them and facilitating any special requirements
- Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel
- Ensure that their cash is accurately managed and fully accounted for at all times
- Ensure that all administrative duties related to the position are preformed accurately and in a timely manner
- Ensuring that guest profiles are correctly updated
- Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers
- Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling
- Have Grade 12 qualification
- Hospitality Diploma or Must have at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment
- Be computer literate with working knowledge of Microsoft Office and Outlook
- Have knowledge of a Property Management System at Operator Level; exposure to Opera advantageous
- Be highly presentable
- Possess excellent command of the English language with solid verbal and written communication skills
- Be fluency in one other local language (Advantage)
- Have fluency in a European language is advantageous
- Ability to multi-task
- Be able to work shifts, week-ends and public holidays

Work Location: In person



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