Guest Relations Officer

7 days ago

Camps Bay Western Cape, South Africa The Twelve Apostles Hotel and Spa Full time R250 000 - R400 000 per year

Description

The Twelve Apostles Hotel and Spa

Guest Relations Officer

Job Summary: We are recruiting for a passionate and detail orientated Guest Relations Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations.

Organisational Positioning:

· Department: Front Office

· Reporting to: Front Office Manager/ Guest Relations Manager

· Location: The Twelve Apostles Hotel Premises

Key Performance Objectives

  • Enhance the guest stay by welcoming them and facilitating any special requirements
  • Ensure that all guest information relating to the guest experience and their service expectation are clearly communicated to all relevant parties within the Hotel
  • Ensure that their cash is accurately managed and fully accounted for at all times
  • Ensure that all administrative duties related to the position are preformed accurately and in a timely manner
  • Ensuring that guest profiles are correctly updated
  • Promote the interval service providers (e.g. restaurant and spa) as a priority over external service providers
  • Ensuring that every revenue-generating opportunity is fully exploited in a discreet manner through suggestive selling

The ideal candidate for the Guest Relations Officer Position should:

  • Have Grade 12 qualification
  • Hospitality Diploma or Must have at least 2 years' experience in a 5* Hotel or 1 years' experience in a Front Office environment
  • Be computer literate with working knowledge of Microsoft Office and Outlook
  • Have knowledge of a Property Management System at Operator Level; exposure to Opera advantageous
  • Be highly presentable
  • Possess excellent command of the English language with solid verbal and written communication skills
  • Be fluency in one other local language (Advantage)
  • Have fluency in a European language is advantageous
  • Ability to multi-task
  • Be able to work shifts, week-ends and public holidays

Job Type: Full-time

Work Location: In person

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