Conference & Banqueting Co-ordinator

**Job Purpose**:
To support the food and beverage team by managing and coordinating the outlet reservations and affiliated administrative tasks.

**Employee Value Proposition**:
**Organisational Positioning**:

- **Department**:Revenue
- **Reporting to**:Groups and Events Manager
- **Location**:The Twelve Apostles Hotel Premises

**Minimum Experience and Qualification Required**:

- Grade 12
- 2 years food and beverage experience event coordination experience in a high end environment
- Computer literate with working knowledge of Microsoft Office Outlook, Opera, Micros, Word and Excel
- Highly presentable
- Excellent command of the English language with solid verbal and written communication skills
- Able to work flexible hours including weekends and public holidays

**Advantageous Experience and Qualification Desired**:

- Hospitality Diploma
- Restaurant hosting or floor management experience

**Key Performance Objectives**:
To manage the conference, events and private bookings in accordance with the procedures laid down by the Groups and Events Manager by:

- Ensuring harmonious relationships exist with other departments and suppliers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles
- Work alongside the F&B revenue and reservations team to maximising revenue generating opportunities, whilst enhancing the guest service experience, in accordance with RCH Standards
- Coordinating and handling private functions and events within food and beverage outlets and conference rooms.
- Coordinating and handling all special occasion enquiries and bookings; e.g. Valentine’s Day; Mothers’ Day etc.
- Assist with printing and preparing function sheets, floor plans and event stationery, including menus.
- Supporting and assisting the promotion of the various Food and Beverage outlets.
- Tracking and reconciling food and beverage covers and average spends.
- Coordinating all food and beverage related guest special requests
- Capturing all guest data relating to guest details and comments - profiles
- Do site inspection with agents
- Assist with restaurant reservations when necessary
- Report on business on the books and prepare weekly revenue report for the events and conferences
- Ensure that all menus and beverage lists that are sent to clients are price checked regularly
- Ensure that all events advertised on the website are current and correct

**NB: PREFERENCE WILL BE GIVEN TO EMPLOYEES FROM THE DESIGNATED GROUPS WITH THE PROVISIONS OF EMPLOYMENT EQUITY ACT, NO. 55 OF 1998, SISA INTERNAL RECRUITMENT POLICY AS WELL AS UNITS EMPLOYMENT EQUITY PLANS.**

**Education**:

- Diploma (preferred)

**Experience**:

- restaurant: 2 years (preferred)
- Dine Plan: 1 year (preferred)

Application Deadline: 2024/11/07