Front Office Manager

1 week ago

Camps Bay, South Africa Tych Business Solutions Full time

Our client is a leading tourism and hospitality company based in beautiful Camps Bay are currently looking for an experienced Front Office Manager for their 5* property. If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you.

**Minimum Requirements**:

- Matric
- Hospitality diploma / experience
- Working knowledge of Opera
- Computer literate
- Familiar with the duties and procedures of the Front Office Department

**Main duties**:

- Maximize room revenue, room sales and achieve maximum room rates
- Responsible for the financial aspects of the Front Desk Operation by ensuring that all charges raised and deviances recorded
- All debtors are recorded, accounted for, and all supporting documentation is gathered and given to accounts department.
- Responsible for adhering to operating systems and procedures for the Front Desk Department in compliance with company standards and procedures.
- Act as Host Manager when working DM shifts
- Responsible for the provision, implementation and monitoring of guest services throughout the unit in accordance with company standards and requirements
- Responsible for ensuring liaison between Front Desk and Maintenance departments are undertaken daily, and that all units are maintained on a day-to-day basis.
- Ensure that all fruit platters, mineral waters and other room drops are ordered accurately, and delivered to room on time with correct serving utensils.
- Check and return rooms to reception as soon as they are ready.
- Duty manger shifts, with responsibilities including opening and closing the hotel, receiving of deliveries, checking guest satisfaction in the restaurant, opening, and closing of the conference centre, client membership sign up and ensuring liaison between Front Desk and Maintenance and Housekeeping is undertaken daily, and that all units are available and maintained on a day-to-day basis.
- Ensure daily pit checks & credit checks are done.
- Ensure detailed handover of shifts are done in an orderly and unrushed manner.
- Ensure that all lost property is recorded and stored.
- Report public area maintenance problems to the relevant department immediately.
- Ensure that all guest complaints are followed up and rectified immediately and in a professional manner.
- Ensure that the reception area creates a positive impression by keeping it neat, tidy and orderly.

**Salary**: From R18,000.00 per month

Ability to commute/relocate:

- Camps Bay, Western Cape: Reliably commute or planning to relocate before starting work (required)

  • Front Office Manager

    16 hours ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Front office manager** Our client in Camps Bay, Western Cape is looking for the Front Office Manager **Minimum Requirements**: - Matric - Hospitality diploma / experience - 2 years - 4 years of experience in the similar field - Working knowledge of Opera (essential) - Computer literate - Familiar with the duties and procedures of the Front Office...

  • Hotel Front Office Administrator

    1 week ago

    Bantry Bay, South Africa President Hotel Full time

    **Because every memorable stay depends on seamless support behind the scenes.** At The President Hotel, exceptional guest service begins long before a guest arrives at the Front Desk. Our Communications/Administrations (Front Office Administrations) team ensures that every detail is organised, every system runs smoothly and every department is supported...

  • Duty Manager

    3 days ago

    Camps Bay, South Africa Tych Business Solutions Full time

    Our client in Camps Bay, Western Cape, South Africa is looking for an experienced Front Office Duty Manager. **Requirements**: - Grade 12 - Hospitality Qualification (advantageous) - OPERA - At least 2 years experience in the same or similar position - Familiar with duties and procedures in the hotel / self-catering apartments and/ or Airbnb - Own reliable...

  • Hotel Operations Officer

    1 week ago

    Camps Bay, South Africa Tych Business Solutions Full time

    As an Operations Officer, you will ensure an optimal working environment across all our properties and ensure that the necessary support is given to operations in terms of Facilities & Residential matters. **Minimum Requirements**: Grade 12 Own reliable transport Qualification in Hospitality and Tourism Industry not essential, but preferred. Minimum of...

  • Office Manager

    6 days ago

    Camps Bay, South Africa CB-ONE Property Care (pty) Ltd Full time

    **Are you a highly responsible individual with impeccable attention to detail and exceptional critical thinking skills? Do you take pride in your organisational abilities and proactive mindset, considering them your superpowers? If so, this Office Manager position might be the perfect opportunity for you!** We are looking for a dedicated and energetic...

  • Hotel Front Office Administrator

    7 days ago

    Bantry Bay, Western Cape, South Africa President Hotel Full time R250 000 - R450 000 per year

    Because every memorable stay depends on seamless support behind the scenes.At The President Hotel, exceptional guest service begins long before a guest arrives at the Front Desk. Our Communications/Administrations (Front Office Administrations) team ensures that every detail is organised, every system runs smoothly and every department is supported with...

  • Reservationist and Duty Manager

    16 hours ago

    Camps Bay, South Africa POD Camps Bay Full time

    **5-star boutique hotel in Camps Bay, Cape Town is seeking an experienced Reservationist and Duty Manager.** Required Experience & Qualifications: *+3 years’ experience in hospitality *Sound understanding of Reservations and Front Office operations. *Good Computer literacy in MS Office programs and extensive knowledge of PMS systems (Opera, Semper,...

  • Front of House Manager

    16 hours ago

    Camps Bay, South Africa Tigers Milk Full time

    **Responsibilities Include but are not limited to**: - Daily administrative requirements; - Events and functions; all events and function communication to guests and management; communication to relevant departments for stock and OE requirements, for approval by the General Manager - Daily store and floor operational requirements; - FOH and guest liaisons -...

  • Head Concierge

    1 week ago

    Camps Bay, South Africa The Twelve Apostles Hotel and Spa Full time

    **THE TWELVE APOSTLES HOTEL AND SPA** **HEAD CONCIERGE** **JOB PURPOSE**: To lead and manage the Concierge team. **EMPLOYEE VALUE PROPOSITION**: This position offers variety and freedom from repetition and opportunities to interact with diverse people on a daily basis where your leadership and assertiveness skills will be used as part of a highly...

  • Guest Relations Officer

    4 days ago

    Camps Bay, Western Cape, South Africa The Twelve Apostles Hotel and Spa Full time R250 000 - R400 000 per year

    DescriptionThe Twelve Apostles Hotel and SpaGuest Relations OfficerJob Summary: We are recruiting for a passionate and detail orientated Guest Relations Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations.Organisational Positioning:· Department: Front Office· Reporting to:...