Project Coordinator

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

**What We're Looking For**:
The Project Coordinator is responsible for many operational, project management and administrative tasks related to the launch and management of courses on edX.org. They will work closely with partner relationship owners, marketing, and partner institutions to get courses announced, tracked, and running successfully.

**Responsibilities Include, But Are Not Limited To**:

- Partner and Course Announcements: Work with Partner Managers, global Partner institutions, edX Marketing and other internal and external stakeholders to get partner institutions, their courses, and their programs successfully announced on edx.org.
- Course Management: Support Partner Managers who serve a portfolio of schools and institutions; work with edX learner and partner support teams to communicate issues and questions with course teams and guide them to quick, accurate solutions. Report bugs and work with edX teams to resolve and communicate to global partner institutions.
- Catalog Availability: Work with edX partners to ensure our most popular courses and programs are consistently available on the platform.
- Process Improvement: Think creatively and systematically to help improve operational processes. Recommend, drive and implement process improvements that support scalability and learner and partner growth. Represent operational perspective in cross-functional working groups and use operational expertise to better work towards effective solutions and improvements.
- Partner Information Management: Gather, track, update, audit and organize our partner contact data in our customer relationship management system (Salesforce)

**Things That Should Be In Your Background**:

- 1 to 3 years experience within a customer success or professional services team
- Experience with Salesforce, Atlassian JIRA/Confluence or similar software
- Familiarity with Google Workspace and Excel
- Experience troubleshooting technical issues
- Quick learner with excellent problem-solving skills
- Highly organized and pays close attention to detail
- Strong oral and written communication skills
- Possesses a collaborative mindset and can work well across multiple teams and functions
- Thrives in a fast-paced, deadline-driven environment

**Other Attributes That Will Help You In This Role**:

- Previous experience working with global and remote teams
- Experience with a web CMS a plus
- Advanced Excel skills, such as filter views, pivot tables, and complex formulas
- Enjoys thinking outside the box and finding creating solutions to problems

**Benefits & Culture**

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you're excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us - and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:

- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

**2U Diversity and Inclusion Statement**

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

**About 2U Inc. (NASDAQ: TWOU)**

**About edX**

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world's top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're r