Cherwell Support Intern

4 days ago

Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

To learn and be part of the team in the administration and maintenance side of the Support call logging System Cherwell. This role will be hands on in working with the support systems specialist to understand ways of working and to administer and enhance customer forums for products across the KCS group portfolio, enabling self-service and standardized ways of working through dashboards and reports both internally and externally.

Working with the Continual Improvement manager to improve knowledge and article creation and gaining insight to further improve the support portal for our end users, especially with the use of embedded forums, swarm solving

**Key Responsibilities**:

- Learning and running regular maintenance health checks and administration tasks
- Responsible for working with the CSIM on embedding process change and monitoring success
- Ensures reports and Dashboards are delivered and in place to proactively gather data on customer incidents with pace across all non K8 support functions in the UK
- Ensures Knowledge Management is an integral part of day to day operations across business units
- Build Effective relationships with the Senior Managers across the business
- Possess the ability to positively influence all levels of management to ensure that service improvement activities are receiving the necessary support and are resourced sufficiently to implement solutions
- Presents recommendations to the Support management team for improvement and functionality adoption of varied tools backed with customer insight
- Undertake any other task as advised by reporting manager

**Key Requirements**:
Essential
- Knowledge of Software and customer self help
- Experience in systems implementation
- Any experience in SQL and DBA
- Strong communication skills - able to communicate effectively on technical and business issues
- Analytical skills
- Willingness to learn new skills in Technology and Customer Experience

Desirable
- ITIL understanding
- Knowledge of Software support industries and understanding of Service Transformation
- Project management

Special Conditions
- The company reserve the right to require you to work in accordance with our Out of Hours (OOH)/On-call rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course.

**Company Info**

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._

  • Junior Installer Intern

    2 weeks ago

    Johannesburg, South Africa The Intern Full time

    **Junior Installer Intern** One of our partner companies is looking for enthusiastic career driven product installers to join their team. **Duties and Responsibilities (Including but not limited to)** - Installing technical equipment - Keeping track of installation projects - Communicating with internal departments regarding installation dates and times -...

  • Debtors Intern

    4 days ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    Responsible for the full Debtors and Cashbook function, which included administration, liaising with internal and external clients as well as suppliers & Financial Institutions. **Key Result Areas** - Forwards journals for authorisation - Communicates and negotiates with fee payers, lawyers, staff and departments to recover outstanding monies and arrange...

  • HR Recruitment Intern

    2 weeks ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    **HR Intern Responsibilities**: - Updating company databases by inputting new employee contact information and employment details. - Posting job advertisements to job boards and social media platforms. - Removing job advertisements from job boards and social media platforms once vacancies have been filled. - Assisting the HR staff in gathering market salary...

  • Internal Support Supervisor

    2 weeks ago

    Johannesburg, South Africa CipherWave Full time

    **JOB PROFILE**: - Job Title: - Internal Support Supervisor- Division: - Support- Subdivision: - Internal Support- Reports to: - Chief Operating Officer**WORKING RELATIONSHIPS**: - Internal: - All departments internally - Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services - Assist with all End User Computing related...

  • Internal Sales Support

    4 days ago

    Johannesburg, South Africa BMG - Bearing Man Group Full time

    **Roles & Responsibilities** - Internal Sales and support for Material Handling. - To ensure daily sales targets are achieved. - Attend to customer / branch sales enquiries and submit quotations in time. - Service telephone customers as well as counter sales clients. - Attend to warranty claims and non - conformances reports (NCR). - Manage stock and...

  • Internal Sales Support

    6 days ago

    Johannesburg, South Africa LED Lighting SA (Pty) Ltd Full time

    **Position: Internal Sales Support** **Location: Johannesburg** **Salary: Market related** **Reporting to: Internal Sales Manager** **LED Lighting SA** is a design-led lighting company specialising in advanced LED technology. We develop and manufacture both standard and custom lighting solutions, servicing the architectural, rail, commercial, and...

  • Internal Sales Support

    4 days ago

    Johannesburg, South Africa Worldwide Positions Full time

    Remuneration: - to be discussed - Location: - Johannesburg, Germiston - Education level: - Matric - Job level: - Mid - Own transport required: - Yes - Type: - Permanent - Reference: - #Sales Support South - Company: - Worldwide Positions **Job description**: Internal sales support and estimating within a litho, digital, silkscreen and packaging...

  • Technology Solutions Consultant

    1 week ago

    Johannesburg, South Africa Profession Hub Full time

    As a Technology Solutions Consultant, you will lead projects for customer product needs together with the day-to-day technical escalations in order to maintain the success of our customers. You have the ability to absorb complex technical concepts and to communicate them to both technical and non-technical audiences alike, and the ability to interact with...

  • Trade Support Intern

    4 days ago

    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The Trade support intern role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their business. Business operations that the K8 system supports include sales, buying, inventory control, warehousing, delivery management and data analytics, to name a few. **Key Responsibilities**: -...

  • IT Intern

    2 weeks ago

    Johannesburg, South Africa SRK Consulting South Africa Full time

    **Description**: **The purpose of the job**: **Hardware***: - Configure, deploy, maintain, troubleshoot, and support existing computer workstations, laptops, printers, mobile devices, phones and other equipment; - Install and support user telephones; - Replace faulty hardware. **Software***: - Install Operating systems as per SRK standards; - Install M365...