Technology Solutions Consultant

5 days ago

Johannesburg, South Africa Profession Hub Full time

As a Technology Solutions Consultant, you will lead projects for customer product needs together with the day-to-day technical escalations in order to maintain the success of our customers.
You have the ability to absorb complex technical concepts and to communicate them to both technical and non-technical audiences alike, and the ability to interact with the Automation and Management teams. You're also someone who can identify opportunities for increased efficiencies, capable of working with cross-functional teams to continuously improve our products and operations.

**Qualifications / Skills**
- 3 - 5 Years of Software Development in either of these technologies - Cherwell Development, HP Service Manager, Service Now, Remedy, HEAT and CA Unicenter.
- You take a proactive and creative approach to attending to clients’ needs even when they are sometimes not aware of these needs.
- You speak fluently to clients and colleagues alike and have a great command of the English language, both verbal and written.
- You are a highly motivated self-starter, who is hungry to win, and always looking to push your own limits.
- ITIL Experience/ Knowledge
- Forward thinker and problem solver
- DBA background - advantage
- IT Network background - advantage

**Further Requirements**
- Self-motivation and excellent time management.
- An inquisitive nature and desire to understand how to solve problems.
- Work well in and across teams as well as independently.
- The ability to convey complex technical concepts in simple, non-technical language.
- Can work independently but can adapt easily to working in a team.

**Responsibilities**
- Work with clients and internal stakeholders to realize business goals and execute solution delivery in accordance with customer requirements.
- Identify and solve client problems proactively and creatively through effective project management and consultation on technical setup.
- Solution development and deployment in accordance with departmental System Development Life Cycle / Release and Deployment Management.

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