Internal Support Supervisor

7 days ago

Johannesburg, South Africa CipherWave Full time

**JOB PROFILE**:

- Job Title:
- Internal Support Supervisor- Division:
- Support- Subdivision:
- Internal Support- Reports to:
- Chief Operating Officer**WORKING RELATIONSHIPS**:

- Internal:
- All departments internally
- Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services
- Assist with all End User Computing related services at CipherWave
- External:
- Assist with all End User Computing related services at Home Connect
- Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services

**JOB SUMMARY**:

- Main purpose of position:- Responsibilities and duties:
- Always provide efficient and effective support to staff
- Proactively monitor and report on network and system outages relating to internal issues that might affect business as usual
- Troubleshoot, diagnose and resolve any staff & systems downtime issues
- Prioritizing and managing open and pending tickets effectively
- Available to perform after-hours and Standby technical support as and when required
- Take responsibility and endeavour to keep CipherWave & Home-Connect computers, network equipment and other machinery online and up to date
- Operational, safe, clean and secure at all times
- Providing training to new staff and staff in general on CipherWave services
- Respond to tickets logged within stipulated Service Level Agreements
- Internal Software, Backups, VPN and Firewall Access
- Internal IT stock management
- Internal Stock Procurement, Dealing with preferred suppliers in a timeous manner
- Management of company Azure resources
- Basic Management of Company websites
- Management and creation of Internal AV policies
- Provide desktop support to end users
- Creation & Management of Internal Virtual Machines
- Document Process and Procedures
- Configuring and management of Internal VoIP systems
- Desired skills & experience- Previous experience in an internal technical support role (Second or 3rd Line Support)
- Strong client relations and personal networking skills
- Excellent communication (both written and verbal) and presentation skills
- Familiarity with technical concepts coupled with the ability to communicate complex technical information
- Patient, independent, self-motivated and target driven
- Must have own transportation and a valid driver’s license
- Must be a South African Citizen
- Management Skills or have managed a team
- Basic WordPress Skills
- Thick-skinned
- ESET Endpoint Security or any other AV experience
- Unifi or Grandstream Networking Equipment experience
- Hyper-V & VMware Experience
- Comprehensive Knowledge on Software and Computer Hardware
- Minimum experience:
- 3-4 years minimum experience in an Internal Technical Support position within the ICT telecommunications / ISP industry- Minimum qualification:
- A+ (required)
- N+ (required)
- MS Azure fundamentals (preferred)
- Linux + (preferred)
- Additional requirements:
- Must have own transportation and a valid driver’s license
- Must be a South African Citizen

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