Sales Support Officer

3 days ago

Durban, South Africa CMACGM Full time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Role
The main objective of this role is providing high-quality support to the sales team and customers during the sales process, including helping customers resolve sales related issues in a timely manner and providing general administrative assistance to the sales team.
Mission
Support Sales Teams on dedicated customer portfolios
Handle quotations requests received from Sales teams or Customers
Follow-up daily on quotations sent, not booked or expiring, customers lost and take actions on it
Follow up weekly on CSA customers
Follow up daily on digitalize customers with phones calls/reminders based on customer qualification priority defined at Group level
Support Customers in the utilization of SpotOn/eCommerce platforms
Contribute to dispute resolution by liaising with relevant departments and or parties to resolve
Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA etc.)
Ensure customer meets compliance rules at sales stage
Create New Business Partner codes
Create AQUA quotations (including Cross trade rates)
Follow up daily with GA queries
Compile Daily/Weekly/Monthly reports and distribute to internal stakeholders
Ensure tenders are filed correctly in LARA system
Ensure accurate usage of CRM System
Who are we looking for?
A diploma in a related field
2 years in a shipping environment would be an added advantage
2 years’ experience in a sales orientated position
Microsoft Office
Personal Skills
Excellent interpersonal skills
Excellent communication skills
Attention to detail
Time Management
Well organized
Self-reliant
Come along on CMA CGM’s adventure

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