Administrator

2 weeks ago

Bellville, South Africa Momentum Metropolitan Holdings Full time

-Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

Role Purpose

To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously
Requirements
- Grade 12 or NQF level 4
- 2 Years' experience in an insurance administration environment
- Intermediate Excel skills is preferred
- Employee Benefits administration experience will be an advantage
Duties & Responsibilities
- Ability to self-manage the full administration of a risk only scheme
- Administer and process the relevant scheme data from fund entry to exit stage
- Process and effect payment on all claim types
- Responsible for monthly premium reconciliation and data files
- Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due
- Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction
- Build and maintain relationships with clients and stakeholders to ensure a smart client experience
- Ensure all risks are mitigated and escalated when dealing with client requests
- Keep abreast of MMH product and legislated changes in order to effectively and accurately assist with client queries
- Responsible for the monthly reconciliation of scheme data to assist with client reporting

**REMUNERATION STRUCTURE**

This role is based on the Pay for Performance remuneration structure.
Competencies
- Accountability
- Attention to detail
- Customer orientation
- Communication skills
- Planning and organising
- Teamwork
- Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

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