Digital Transformation Manager

Duties/Pligte

**Leadership and Management**
- Overseeing and managing the ICT operational staff, including technical officers, digital transformation officers, and other support staff.
- Providing strategic direction and leadership to the digital transformation team.
- Ensuring alignment of digital transformation initiatives with organisational goals.
- Conducting regular performance evaluations and providing professional development opportunities

**Digital Transformation Strategy**
- Developing and implementing a comprehensive digital transformation strategy.
- Identifying opportunities for digitisation and automation to improve operational efficiency.
- Leading the planning and execution of digital projects, ensuring timely and successful delivery.
- Staying abreast of industry trends and emerging technologies to inform strategic decisions.

**Project Management**
- Managing digital transformation projects from inception to completion, including resource allocation, timeline management, and budget oversight.
- Collaborating with cross-functional teams to ensure successful project outcomes.
- Developing detailed project plans, including milestones, deliverables, and risk management strategies.
- Monitoring and reporting on project progress to senior management.

**Business Analysis and Process Improvement**
- Conducting business analysis to identify strengths, weaknesses, and opportunities for improvement.
- Leading process improvement initiatives to enhance efficiency and effectiveness.
- Developing and documenting business requirements, functional specifications, and process flows.
- Facilitating workshops and training sessions to support process improvement initiatives.

**ICT Operations Management**
- Overseeing daily ICT operations, ensuring optimal performance and reliability of systems and infrastructure.
- Managing technical support and troubleshooting activities for ICT-related issues.
- Ensuring proper maintenance, upgrades, and security of ICT systems.
- Coordinating with vendors and external partners for procurement and maintenance of ICT equipment.

**Data Management and Reporting**
- Ensuring effective management and maintenance of organisational data.
- Overseeing the development of reports and dashboards to support decision-making.
- Utilising data analysis tools, such as Power BI, to provide insights and recommendations.
- Ensuring data integrity and compliance with relevant regulations.

**User Interaction and Support**
- Managing end-user support services, thereby ensuring timely resolution of issues.
- Overseeing the development of user guides and training materials.
- Conducting user training sessions to enhance digital literacy and adoption of new technologies.
- Monitoring user satisfaction and implementing improvements based on feedback.

**Stakeholder Management**
- Engaging with stakeholders to understand their needs and expectations.
- Maintaining effective communication with stakeholders throughout project lifecycles.
- Managing stakeholder expectations and providing regular updates on project status and outcomes.
- Facilitating collaboration between departments to support digital transformation goals.

Job Requirements/Pos Vereistes
- Bachelor's degree in Information Technology or a related field, and up to three years' experience in a similar function, where the incumbent has gained the required knowledge of theory and techniques in the development of digital transformation solutions.
- Professional knowledge of theory and techniques in a specialised field, or knowledge of several fields acquired through tertiary education and /or considerable experience.
- ITIL/COBIT/TOGAF/Prince II.
- SQL certification.
- Microsoft certifications.
- Linux certification (i.e. Linux Intro/Server).
- Azure Cloud certification.

Recommendation/Aanbeveling
- None