Call Centre Team Leader

22 hours ago


Durban, South Africa Debt Solution SA Full time

Debt Solutions SA is seeking passionate and goal-oriented Out Call Centre Team Leaders to join our growing team at our offices based in

Cowey Park Center Essenwood

We offer:

- Basic Salary R7000 neg
- Attendance bonus-R500
- Achievable Commission

Unlimited Earning Potential

**Responsibilities**:

- Ensure Client requirements are met inclusive of targets
- Meeting weekly and monthly KPIs and targets
- Effective management of Service Level agreement
- Dynamic Team Management
- Assisting agents to achieve set targets through
- Objection handling
- Script adherence
- meeting quality standards
- Coaching and development
- Mentoring
- Monitoring
- Sales tracking
- Adhere to call evaluation process

**Qualifications**:

- Matric qualification with English and Maths
- Cold calling or sales experience in a contact centre
- Minimum 3 years team leader experience in a call centre /banking/ financial environment
- Debt Review Experience advantageous

**Job Types**: Full-time, Permanent

**Salary**: R6,000-R7.000per month

Uncapped Commission

Working Hours

Monday to Friday : 08:00 to 17:00

Saturday: 08:00 to 13:00

**Salary**: R6,000.00 - R7,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)



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