Call Centre Team Leader
1 week ago
Debt Solutions SA is seeking passionate and goal-oriented Outbound Call Centre Team Leaders to join our growing team at our offices based in
Cowey Park Centre, Essenwood
**We offer**:
- Basic Salary R6500 to R7000 ( Dependent on Experience)
- Achievable Commission
- Unlimited Earning Potential
- Job Types: Full-time, Permanent
**Working Hours**:
- Monday to Friday : 08:00am to 17:00pm
- Saturday: One Saturday a month ( Can be exempt once target is achieved)
**Responsibilities**:
- Ensure Client requirements are met inclusive of targets
- Meeting weekly and monthly KPI's and targets
- Effective management of Service Level agreement
- Dynamic Team Management
- Assisting agents to achieve set targets through
- Objection handling
- Script adherence
- meeting quality standards
- Coaching and development
- Mentoring
- Monitoring
- Sales tracking
- Adhere to call evaluation process
**Qualifications**:
- Matric qualification with English and Maths
- Cold calling or sales experience in a contact centre
- Minimum 3 years team leader experience in a call centre /banking/ financial environment
- Debt Review Experience advantageous
**Salary**: From R6,500.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Cold calling: 1 year (preferred)
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