Call Centre Manager

4 days ago

Durban, South Africa Educor Full time

**Call Centre Manager (National/Sales/Campaigns) ( JB3169)**: Durban, Kwa - Zulu Natal - Sales

**Call Centre Manager (National/Sales/Campaigns) ( JB3169)**

**Durban**

**Market Related**

Call Centre Manager (National/Sales/Campaigns) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in Johannesburg, Durban and Cape Town to better performance and improve sales and service quality. Previous outbound telesales management over multiple brand, campaigns and projects is essential.

**Educational Requirements**:
Grade 12
Relevant tertiary qualification
Strong sales background within a call centre environment
Experience with managing a national call centre
Previous outbound telesales management over multiple brand, campaigns and projects is essential.
Ability to multitask and remain calm under pressure, especially during peak hours and intense situations
Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution skills
Knowledge of management principles
Strong coaching and leadership skills, ability to motivate employees
Decisiveness and attention to detail

**Duties and Responsibilities**:
Establish the sales call centre objectives, provide representatives with opportunities to expand their knowledge of services, products
Ensure staff members are achieving set targets and taking corrective action
Prepare reports and analyze call centre data to improve processes, lead conversion and ensure resources are properly allocated
Maximize efficiency and customer satisfaction
Troubleshooting techniques, analyze call centre data, and focus on improving sales performance and processes
Exceptional communication, interpersonal and customer service skills
Hire, train, prepare and motivate staff members to provide excellent service
Set objectives and analyze call centre metrics
Ensure call centre sales staff meet targets and provide reliable, efficient support to customers

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