Call Centre Manager

1 week ago

Durban, KwaZulu-Natal, South Africa Neema Financial Services Full time R120 000 - R180 000 per year

Job Vacancy: Call Centre Manager

Location: Zumaysha Building, 21 Joe Slovo St, Durban Central, Durban, 4001

Company: Baraka Group

Employment Type: Full-Time

Are you an experienced leader who thrives in a results-driven environment?

We're seeking a Call Centre Manager to lead our dynamic team that assists clients in improving their credit profiles and removing debt review listings.

This role is ideal for someone passionate about customer service, credit education, and achieving measurable impact in people's financial lives.

Key Responsibilities:

  • Oversee the daily operations of the call centre, ensuring smooth workflow and high conversion rates.
  • Lead, coach, and motivate a team of consultants focused on debt review removal and credit repair services.
  • Monitor performance, track leads, and implement strategies to maximize productivity.
  • Ensure quality communication and compliance with credit and consumer protection regulations.
  • Handle escalated client queries with professionalism and empathy.
  • Prepare performance reports, sales statistics, and client feedback insights for management.
  • Recruite, train, and develop new agents to maintain a high-performing team culture.

Requirements:

  • Minimum 3 years' experience in a call centre management or team leader role (credit repair, debt review, or financial services industry preferred).
  • Proven ability to manage, motivate, and develop sales and support teams.
  • Strong understanding of credit bureau processes, debt review, and client rehabilitation.
  • Excellent communication, leadership, and analytical skills.
  • Ability to work under pressure and meet performance targets.
  • Proficiency in CRM systems, reporting tools, and call tracking software.

What We Offer:

  • Competitive basic salary + performance bonuses.
  • Opportunity to grow within a fast-expanding credit repair brand.
  • Supportive and energetic work environment.
  • Ongoing product and compliance training.

If you're ready to lead a results-driven team and help South Africans rebuild their financial freedom, we'd love to hear from you

Apply now: Send your CV and cover letter to

Application Deadline: 25 October 2025

Job Type: Full-time

Pay: R10 000,00 - R15 000,00 per month

Work Location: In person

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