Hotel Receptionist

1 week ago

Stellenbosch, South Africa Edge Personnel (Pty) Ltd Full time

You will be responsible for but not limited to:
Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone

Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are affected immediately to avoid confusion.

Daily handovers on each shift & follow up on any pending items;
To handle check-ins and check-outs for hotel guests as per standard policy and procedure of the hotel.

Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness

Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

Arrange or give advice on transportation, business services, or entertainment, or monitor guest requests for housekeeping and maintenance

**Education**:
Certificate / Diploma relevant to the field of hospitality

2 - 3 Years’ experience in a recognized, luxury hospitality brand

MS Office & Opera / Lanmark

Drivers Licence

**Skills**:
Exhibit excellent knowledge of customer service

Good interpersonal skills

Must be orderly

Ability to multi-task

Must have a positive & friendly attitude

Ability to multitask and prioritize

Able to work flexible / Hotel industry hours (Public Holidays / Sundays etc.).

Effective verbal and written communication skills

Strong ability to execute capabilities

**Job Types**: Full-time, Permanent

**Salary**: R9 000,00 - R10 000,00 per month

  • Hotel Receptionist

    7 days ago

    Stellenbosch, Western Cape, South Africa HAZENDAL WINE ESTATE Full time

    As our hotel receptionist, you’ll be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable about our policies, offerings, and amenities to ensure guests enjoy their stay with us. In addition to providing excellent customer service, the hotel receptionist will help with...

  • Hotel Receptionist

    2 weeks ago

    Stellenbosch, Western Cape, South Africa HAZENDAL WINE ESTATE Full time

    We are searching for 3 x Hotel Receptionists with relevant Hotel experience and Opera experience. - Minimum 3 years’ experience in a hotel reception - A Matric Certificate is a requirement - Hotel school qualifications are advantageous - Opera experience is essential - Must have good computer skills - Excellent Communication Skills - Must be able to work...

  • Hotel Receptionist

    1 week ago

    Stellenbosch, South Africa Helderberg Personnel Full time

    front of house|hospitality|hotel receptionist|reservations **REQUIREMENTS**: **Education and Experience** - **Must **have **Hotel/Guest House experience**: - **Must **reside in Stellenbosch or surroundings - One year’s prior and recent experience. - Experience in MS Word, Outlook & Excel. - An excellent telephone manner. - A pleasant disposition. - Team...

  • Hotel Receptionist

    1 day ago

    Stellenbosch, South Africa Zorgvliet Wine Estate Full time

    **Position: Hotel Receptionist/Manager** R16K and commission Location: Zorgvliet Wines, Stellenbosch Zorgvliet Wines, nestled within the scenic vineyards of Stellenbosch, is looking for an enthusiastic and guest-oriented Hotel Receptionist to become a part of our welcoming family. We are seeking an individual who can provide our guests with an exceptional...

  • Receptionist - The Hazendal Hotel

    7 days ago

    Stellenbosch, South Africa Newmark Hotels Full time

    **DUTIES & RESPONSIBILITES** - Ensure that all company policies, procedures & SOPs are adhered to - Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied - Record, process & file all information relating to in-house guests - Maintains the appearance of the Front Office Department with...

  • Receptionist - The Hazendal Hotel

    1 day ago

    Stellenbosch, South Africa Newmark Hotels Full time

    **DUTIES & RESPONSIBILITES** - Ensure that all company policies, procedures & SOPs are adhered to - Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied - Record, process & file all information relating to in-house guests - Maintains the appearance of the Front Office Department with...

  • Receptionist/night Audit

    1 week ago

    Stellenbosch, South Africa ASARA WINE ESTATE AND HOTEL Full time

    Receptionist/Night Audit Asara Wine Estate and Hotel situated in Stellenbosch has the above position available for a friendly, presentable, hardworking, and reliable individual **Duties and Responsibilities** - Reception - Night Audit procedures - Welcoming and Greeting of Guests - Checking-in of guests - Review guest accounts and Payments - Answering and...

  • Receptionist

    2 weeks ago

    Stellenbosch, South Africa Helderberg Personnel Full time

    Exclusive boutique hotel in Stellenbosch is seeking to employ a hotel receptionist. As a Host/Hostess your main duty will be to ensure comfort and well-being of the guests. hospitality|hotel reception **Main Duties and Responsibilities**: - To be friendly, efficient and always willing to help. - Follow all handovers through and make sure they have been...