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Receptionist - V&a Hotel

20 hours ago

Cape Town, South Africa Newmark Hotels Full time

**DUTIES & RESPONSIBILITES**
- Ensure that all company policies, procedures & SOPs are adhered to
- Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
- Record, process & file all information relating to in-house guests
- Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
- Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
- Receives Guests in a manner, which is polite, friendly & efficient
- Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
- Liaise with hall porters to make sure that the guests’ luggage is moved from the lobby area to their room
- Ensures Front Office System is in accordance with Housekeeping Report
- Prints contingency report when requested
- Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
- Adheres to the Company Credit Policy
- Completes End of Shift procedures in accordance with the company policy and procedures
- Maintain a smart, clean and tidy personal appearance at all times
- Prepares in advance for the arrival of groups
- Performs additional duties as & when requested

CORE COMPETENCIES
- Excellent command of English - both written & verbal
- Customer service
- Attention to Detail
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Knowledge of Opera would be an advantage
- Ability to work shifts, week-ends & public holidays

**Job Type**: Permanent

**Experience**:

- receptionist at a 4 or 5
- hotel: 1 year (required)
- OPERA: 1 year (required)