Receptionist

2 weeks ago

Stellenbosch, South Africa Helderberg Personnel Full time

Exclusive boutique hotel in Stellenbosch is seeking to employ a hotel receptionist. As a Host/Hostess your main duty will be to ensure comfort and well-being of the guests.

hospitality|hotel reception

**Main Duties and Responsibilities**:

- To be friendly, efficient and always willing to help.
- Follow all handovers through and make sure they have been done.
- Ensure that all equipment is in good working condition. (radio, telephone, computer, internet, Wi-Fi and security systems)
- Make sure there is music playing.
- Charge all telephone calls to rooms.
- Make sure that all charges have been accurately billed to each room.
- Prepare guests’ bills for check-outs and check out the guests.
- Ensure gratuities and sales, etc. are recorded accordingly.
- Print the rooming list and check.
- Assist guests with their requirements and requests.
- Always be available at Reception to welcome and attend to guests.
- Do proper handover of petty cash.
- Ensure that all system backups are done daily.
- Make sure that the security telephone is charged and in good working order.
- Communicate all related maintenance issues.
- Make sure all the guest’s info is on the reservation.
- Make and manage reservations.
- Assist in making reservations at restaurants for guests.
- Make sure that the Reception Area is always spotless.
- Lock up of Hotel in the evenings.
- Making sure all areas are secure (gas, lights are switched off, etc.)
- Supervise Security during the evenings.
- Do “walk about” and inspect Security every night.
- Shifts can be between 6h30 and 22h00 7 days a week.

Experience and minimum qualifications needed:
Computer literacy and hospitality industry experience is required.

Education: Matric. Must be able to speak, understand and write English and Afrikaans at a high level.

A positive, outgoing personality will be a plus and great physical condition and perfect health a must to perform duties in a timely and accurate manner.

Morning Shift is 06h30-14h30

Evening Shift is 14h00-22h00

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