Guest House Ops Manager

1 week ago

Mount Ayliff, South Africa Imvomvo Country Lodge and Conference Center Full time

Experienced Guest House Manager needed for a 3 Star Bed and Breakfast, Conference Center and Event Center in Eastern Cape, Ntabankulu near to Kokstad.

Should have keen eye for detail, be hands-on and practical.

Must be able to work unsupervised and independently with small compliment of staff.

Excellent understanding of service excellence, passion for hospitality and very client focused.

Minimum Requiments:

- Grade 12 with a tertiary qualification
- You must have a stable track record with contactable references
- Fluent in MS Office, MS Word & MS Excel
- Managing Food & Beverage operations
- Driver’s license essential
- Professional and well groomed
- No criminal record
- Fluent in English

Required Experience:

- Previous work experience of at least 7 years in the related guest house / hospitality industry.
- Good all-rounder with experience in all aspects of the operation sales/marketing/ housekeeping/ front office/ property management.
- Must be able to multitask with good organizational and planning skills, with ability to work well under pressure.
- Basic knowledge of HR matters and procedures.
- An understanding of budget control and financial management and planning.
- General office administration and management ability and excellent time management skills.
- Excellent written and verbal English communication skills.
- This individual will be responsible of the following:

- Housekeeping
- Reception
- Front of House
- Greeting and attending to the needs of the guests, to ensure a superb customer service experience
- Book in and invoicing guest
- Oversee breakfast service in the mornings / evening shifts and dinner service
- Assist in menu planning & food quality check and assisting in the kitchen if needed
- Keep stock, inventories, and stock take
- Hosting and guest liaison
- Ensure the performance of guest house staff is always up to standard
- General management of the running of the guest house
- Room checks
- Develop self within job role

Package on offer:

- R 15 000 to 18000 CTC salary negotiable (based on experience)
- Negotiable (live-in)
- Meals (while on duty)
- Starting date to start as soon as possible

**Requirements**:

- Minimum education level: Grade 12 with related tertiary education
- Minimum 7 years of experience in industry
- Idioms: English
- Driver's license: Code 8
- Availability to travel: No
- Availability of change of residence: No
- People of Disability: No
- Job Types: Permanent, Full-time

Ability to commute/relocate:

- Mount Ayliff, Eastern Cape: Reliably commute or planning to relocate before starting work (preferred)

**Job Types**: Full-time, Permanent

Pay: R15 000,00 - R18 000,00 per month

Ability to commute/relocate:

- Mount Ayliff, Eastern Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (required)

**Experience**:

- Hospitallity: 7 years (required)

**Language**:

- English, Xhosa and Zulu (preferred)

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