Guest Relations and Operations Lead

1 week ago

Mount Ayliff, Eastern Cape, South Africa Imvomvo Country Lodge and Conference Center Full time R9 000 - R15 000 per year

Experienced Guest Relations and Operations Lead needed for a 3 Star Bed and Breakfast, Conference Center and Event Center in Eastern Cape, Ntabankulu near to Kokstad.

Purpose of the Role

This position is suited to a mature and energetic individual looking for a new challenge. A well-rounded candidate with a stable and proven track record in guest house or lodge management will be an advantage. The successful candidate must be outgoing, friendly, well presented and passionate about hospitality and service excellence. A strong eye for detail, the ability to work independently and the confidence to lead a small team are essential.

What This Role Involves

Operations Leadership

  • Oversee daily operations and ensure smooth workflow across departments.
  • Conduct property walk-throughs to verify readiness and cleanliness.
  • Lead daily shift briefings and communicate priorities to teams.
  • Monitor guest experience and resolve operational issues promptly.
  • Coordinate maintenance requests and follow up on completion.
  • Support staff scheduling, training, and adherence to SOPs.
  • Verify stock counts, monitor usage, investigate discrepancies and repare operational and stock reports for management review.

Front Desk Management

  • Manage check-ins, check-outs, reservations, and guest communication.
  • Perform night audit, reconcile transactions, and ensure financial accuracy.
  • Maintain guest records, logs, and system entries accurately.
  • Communicate meal counts and special requests to the kitchen.
  • Assist with event setup, conferences, and special functions.

What We're Looking For

Skills and Competencies

  • Strong communication, organisational, and administrative skills
  • Attention to detail and numerical accuracy
  • Ability to multitask in a fast-paced environment
  • Proficiency in MS Excel or Google Sheets and booking/POS systems
  • Professional, reliable, and service-oriented

Qualifications and Experience

  • Minimum 3 years experience in front office or lodge operations
  • Hospitality, Finance, Administration, or related qualification preferred
  • Experience in stock control or operational reporting is an advantage

Package on Offer

  • R 9000 to R15000 CTC salary negotiable (based on experience)
  • Negotiable (live-in)
  • Meals (while on duty)
  • Starting date to start as soon as possible

Ability to Commute/Relocate:

  • Mount Ayliff, Eastern Cape: Reliably commute or planning to relocate before starting work (Preferred)

If you are a service-driven professional looking to grow your operations career in a scenic lodge environment, we would welcome your application.

Job Types: Full-time, Permanent

Pay: R9 000,00 - R15 000,00 per month

Ability to commute/relocate:

  • Mount Ayliff, Eastern Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Certificate (Required)

Experience:

  • Hospitality : 3 years (Required)

Language:

  • English, Xhosa and Zulu (Preferred)

Work Location: In person

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