Internal Product Support

1 day ago


Johannesburg, South Africa BMG - Bearing Man Group Full time

**Job Purpose**

The Internal Product Support in Fasteners role plays a key part in supporting the sales and branch network by ensuring accurate, reliable, and up-to-date product information across all systems.

**Roles & Responsibilities**:

- Serve as the primary point of contact for branches on fastener-related product queries, pricing, and system issues.
- Support sales teams with accurate technical product identification, correct part number selection, and suitable alternatives where needed.
- Ensure branch teams have access to accurate and up-to-date pricing, product information, and catalogue content.
- Assist branches with tender or quote preparations by validating pricing, stock availability, and supplier alignment.
- Identify and escalate any recurring branch or customer issues related to fastener products, ensuring quick resolution.
- Communicate key product updates, price changes, and supplier information to branches in a timely and structured manner.
- Maintain complete and accurate product master data — including cost, selling price, and supplier information — for all fastener ranges
- Ensure all fastener descriptions are clear, standardised, and linked to supplier part numbers, including relevant search terms for easy lookup.
- Conduct ongoing data checks to correct naming, UOM, and formatting inconsistencies
- Collaborate with procurement, sales, and warehouse teams to ensure timely updates to product records and catalogues.
- Work closely with suppliers to obtain technical specifications, updated price lists, and product data sheets

**Minimum Requirements**
- Matric / Grade 12 (minimum requirement)
- Experience in sales support, product data management, or operational coordination
- Familiarity with fasteners and related industrial products (bolts, nuts, washers, anchors, etc.)
- ERP system experience — preferably K8 — and proficiency in MS Office, especially Excel (Level 3)

Work Location: In person



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