Internal Product Support: Valves

1 week ago

Johannesburg, South Africa Bearing Man Group (BMG World) Full time

**Job Purpose**:
Receive enquiries from customers, both internal and external and expedite these to the benefit of the branch and the Group.

**Key Responsibilities**:
**Financial**
- Achieve Division sales budget.
- Understand the difference between Margin and Mark-up.
- Margin Preservation
- Personal performance relative to branch performance

**Staff**
- A communication and link, role with drivers, store staff, counter sales, storeman, filing clerk, credit controller, external and internal sales.
- Other
- Proper buyout methods, adhering to policies and procedures.

**Customer Service and Quality**
- Effective and efficient customer contact extracting the needs of the customer.
- Making accurate legible written notes of the customer, his needs, and the time frame requirements of each enquiry.
- Creating a stimulating environment which makes BMG the preferred supplier to our customers.
- Ensure total participation and create synergy between diverse customer views and intentions.
- Stay within communicated time frames and provide accurate information timeously.
- Maintain a good relationship with customers.
- Communicate requirements to Manager and Product Divisions.
- Pro-active stock planning with Manager and Product Divisions.
- Front office and workspace tidiness

**Minimum Requirements**:

- Valid driver’s license
- Fluid Tech, Valves product knowledge is essential.
- Knowledge of business operations
- Knowledge of Company policy and procedures

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