Internal Product Support

1 week ago

Johannesburg, Gauteng, South Africa BMG - Bearing Man Group Full time R104 000 - R208 000 per year

Job Purpose

The Internal Product Support in Fasteners role plays a key part in supporting the sales and branch network by ensuring accurate, reliable, and up-to-date product information across all systems.

Roles & Responsibilities:

  • Serve as the primary point of contact for branches on fastener-related product queries, pricing, and system issues.
  • Support sales teams with accurate technical product identification, correct part number selection, and suitable alternatives where needed.
  • Provide guidance to branches on correct product usage, material grades, finishes, and application suitability to ensure customer confidence.
  • Ensure branch teams have access to accurate and up-to-date pricing, product information, and catalogue content.
  • Assist branches with tender or quote preparations by validating pricing, stock availability, and supplier alignment.
  • Identify and escalate any recurring branch or customer issues related to fastener products, ensuring quick resolution.
  • Communicate key product updates, price changes, and supplier information to branches in a timely and structured manner.
  • Maintain complete and accurate product master data — including cost, selling price, and supplier information — for all fastener ranges
  • Ensure all fastener descriptions are clear, standardised, and linked to supplier part numbers, including relevant search terms for easy lookup.
  • Conduct ongoing data checks to correct naming, UOM, and formatting inconsistencies
  • Collaborate with procurement, sales, and warehouse teams to ensure timely updates to product records and catalogues.
  • Work closely with suppliers to obtain technical specifications, updated price lists, and product data sheets

Minimum Requirements

  • Matric / Grade 12 (minimum requirement)
  • Experience in sales support, product data management, or operational coordination
  • Familiarity with fasteners and related industrial products (bolts, nuts, washers, anchors, etc.)
  • ERP system experience — preferably K8 — and proficiency in MS Office, especially Excel (Level 3)

If you have not received feedback within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Work Location: In person

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