Customer Service Officer
1 week ago
Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services. This can be done telephonically through Inbound calls, electronically and or walk in clients. Ensure end to end client satisfaction delivery and experience.
EDUCATION
**MINIMUM QUALIFICATIONS**
- Matric or NQF level 4 qualification
**DESIRED/ PREFERRED REQUIREMENTS**
- FAIS Accreditation
- NQF L4/L5 Banking course
**EXPERIENCE AND KNOWLEDGE**
**MINIMUM REQUIREMENTS**
- Computer Literacy
**INDUSTRY EXPERIENCE**
- 12 months client service / call center experience -Advantage
- 12 months collections and negotiating experience.
- Advantage is you have experience on the following systems:
? Exactus
? Collect Smart
? BAYMOD
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