Customer Service Officer

1 week ago

Johannesburg, South Africa Bayport Financial Services Full time

Customer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person. The core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences. Customer service officers are known to promote the company’s core values and acts as brand ambassadors of Bayport.

**EDUCATION**

**MINIMUM QUALIFICATIONS**
- National Certificate - Generic: Customer Management NQF Level 5 or,
- Relevant NQF Level 5 or higher related qualification

**EXPERIENCE AND KNOWLEDGE**

**MINIMUM REQUIREMENTS**
- Experience in working with inbound and outbound calls, customer retention, and collections

experience preferred.
- Clear and effective communication, both written and verbal
- (Especially Outlook, Excel, and Word)
- Strong organizational skills, attention to detail, commitment to accuracy and excellent work

product, employed with maximum efficiency, without being weighed down by minutia.

**INDUSTRY EXPERIENCE**
- General knowledge of administrative tasks/issues pertaining to client services

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