Customer Services Consultant

2 days ago

Johannesburg, South Africa Lawson Direct Channel Full time

**Job Description: Customer Services Consultant**:
**Location: Johannesburg, South Africa**:
**Remote working: Remote working not available**:
**Requirements**:

- Proven work experience as a Customer Service Consultant or a similar role
- Excellent communication and interpersonal skills
- Ability to effectively manage and resolve customer issues
- Strong problem-solving skills
- Proficiency in CRM software and MS Office
- High school diploma or equivalent; additional certification in customer service is a plus

**Responsibilities**:

- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain a high level of customer satisfaction through excellent service
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools

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