Technical Scheduler

3 days ago

Johannesburg, South Africa Samsung Customer Care Center Full time

Technical Schedular;
Supports field teams with technical support

Monitoring all technical requests received

Acknowledge of technical request from customer or Supporting structures

Troubleshoot technical issues

Diagnose and assist with technical issue

Resolve technical issue or refer to service delivery agent and service coordinator for further assistance

Updating customers

Sending quotes and invoices to the clients.

Providing final feedback to customer on resolution

Support Leader in resolving and achieving customers services

Ensure reporting is accurate and detailed

Ensure all customer interactions are recorded

Adhere to communication procedures, guidelines and Policies

Treat customers with respect and ensure professional courteous articulate communication with customers at all time.

Focus on quality and standards

Always listen to the customer’s requirements and requests

Always be professional when communicating to customers

**Salary**: R8 000,00 - R15 000,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Scheduling: 3 years (required)
- Customer Service: 4 years (required)

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