Campaign Manager

2 weeks ago

Southern Suburbs, South Africa MVIA Full time

Motor Insurance and Non-Insurance Value Added Products and Services Call Center seeking Campaign Manager.

We are seeking a dynamic and results-driven Campaign Manager to join our call center, specializing in Motor Related Insurance and Non-Insurance Value Added Products and Services. As our Campaign Manager, you will be responsible for overseeing the day-to-day business as usual proceedings of our call center, with the team leaders reporting to you. You will play a crucial role in driving the performance of our business, ensuring accountability, maintaining a positive culture, and optimizing operations for success.

**Responsibilities**:

- Take ownership of maintaining the mood and momentum of the sales floor, creating and sustaining a positive culture where team members can thrive.
- Provide leadership, mentoring, and coaching to our team leaders, supporting them in meeting targets and exceeding performance expectations.
- Oversee the day-to-day operations of the call center, ensuring smooth and efficient functioning, and being accountable for the monthly outcomes.
- Analyze and optimize key performance indicators (KPIs), utilizing data-driven insights to improve sales performance and customer satisfaction.
- Stay updated with industry trends and best practices and implement strategies to enhance call center operations and deliver an exceptional customer experience.
- Willing to be present at extended times to oversee weekly marathons and Saturday shifts when the need demands it.

Qualifications and Skills:

- Proven experience as a Campaign Manager or similar role in a call center environment, preferably in the motor insurance or related industry.
- Strong leadership skills with the ability to inspire and motivate team members towards achieving targets and driving success.
- Excellent communication skills, both written and verbal, with the ability to effectively engage and motivate team members.
- Proactive and solution-oriented mindset, constantly seeking opportunities for improvement and optimization.
- Results-driven and accountable, with a track record of meeting targets and exceeding expectations.
- RE5 preferred but not required.
- Qualification in insurance field preferred but not required.
- Bachelor's degree in business or a related field will be prioritized. but not required.
- Familiarity with motor insurance and non-insurance value-added products and services is a plus.

We offer a competitive salary package, a stimulating work environment, and the opportunity to make a significant impact in our call center. If you are a motivated and experienced Campaign Manager looking for an exciting opportunity to drive the success of our call center, we would love to hear from you

To apply, please submit your resume and a cover letter outlining your qualifications and how you plan to contribute to our call center's success. Join us in shaping the future of our business.

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