Operational Banker

1 week ago

Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 68241

**Job Type**
- Permanent

**Job Title**
- Operational Banker

**Computer Skills**

**Industry**
- Banking

**City**
- Johannesburg (Incl. Northern Suburbs)

**Province**
- Gauteng

**Job Mission / Objective**
- To support the Relationship Manager in his/her respective portfolio by attending to all operational and
- credit/risk related functions of business customer accounts.
- Reports to
- Manager: Transaction and Customer Support
- Impact on Business Results
- Create capacity in the Relationship Team to focus on New Business and other relationship
- management activities.
- Credit support and customer liaison function improves service delivery.
- Figures Affected by the Role (KPIs)
- Quantitative
- Net results w.r.t interest and non-interest income.
- Qualitative
- Improved customer service and turnaround time.
- Stronger more efficient relationship team

**Main Responsibilities**

**BUSINESS**:

- Ensure Business Profitability and Growth in conjunction with the Relationship
- Manager by pricing the portfolio effectively.
- Ensure Lending disbursement targets are met in conjunction with the Relationship
- Manager.
- Ensure no customer losses.
- Identify cross and up-selling opportunities in the RM portfolio and distribute those
- leads to internal business partners.

**RELATIONSHIP AND CLIENT FOCUS**:

- Client Engagement by conducting customer visits with the Relationship Manager
- where applicable.
- Ensure good turnaround times within SLA agreements with internal and external
- stakeholders.
- Client Satisfaction by ensuring zero complaints from customers
- Improved turnaround times 2 / 2

**RISK FOCUS**
- Ensuring irregular accounts metrics stay within set parameters for the portfolio.-
- credit and risk policies and guidelines of the Bank.**REVENUE**:

- Co-responsible for the profitability of the relationship manager’s portfolios by
- recovering all applicable fees and charges for services rendered.**SELF DEVELOPMENT AND CSI**
- Business
- Planning/
- Decision Making- Policies and Procedures
- Adherence to relevant policies and execution of relevant procedures
- People
- Management No direct people management responsibilities
- Other Role Elements
- Contacts and
- Business

**Relationships**
- Internal: Business suite staff, credit and risk staff, operational support staff
- External: Customers, professional networks

**Requirements**:

- Academic Knowledge: Minimum Matric - NQF 4, Degree/diploma preferable,
- FAIS RE1 competent
- Work Experience: 5 years general banking experience, 3 years in credit related
- environment
- Skills / Specialized Know How: Credit and general bank operational skills
- Competencies: excel, word, outlook, communication, teamwork, resilient, stress tolerant, high integrity and work ethic, customer service centric.-
**Inherent Requirements**
- Academic Knowledge: Minimum Matric - NQF 4, Degree/diploma preferable,
- FAIS RE1 competent
- Work Experience: 5 years general banking experience, 3 years in credit related environment
- Credit and general bank operational skills
- Competencies: excel, word, outlook, communication, teamwork, resilient, stress tolerant, high integrity and work ethic, customer service centric.

**What Qualification**

**Minimum Qualification**
- Bachelors

**Status**
- Available

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